20 Best Patient Services Representative jobs (Hiring Now!)

Lead Patient Representative and Concierge
The Steadman Clinic —Basalt, CO
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
$26 - $28 an hour
Quick Apply
10d
Physical Therapy Technician / Patient Services Representative - Twin Cities Orthopedics
Twin Cities Orthopedics —New Richmond, WI
May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs. Apply principles of logical thinking to define problems,…
Estimated: $30.7K - $38.8K a year
Quick Apply
MSW Social Services Care Coordinator - Mostly Work From Home
UIC-Division of Specialized Care for Children —O'Fallon, IL
Master's degree from an accredited school or university in social or behavioral science or a related health specialty area.
$50,000 - $58,000 a year
Quick Apply
Patient Services Representative
EvergreenHealth —Kirkland, WA
Manages multi-line telephone system (incoming and outgoing). Manages incoming referrals through clinic documentation and established tracking protocol.
$20.57 - $32.92 an hour
7d
Patient Services Representative/MA for Trauma Orthopedic Surgery Clinic
Surgical Affiliates Acute Care —Twin Falls, ID
Answer and process incoming calls in a courteous and professional manner. This position requires a background in clerical/receptionist experience, ability to…
$18 - $25 an hour
Quick Apply
13d
Dental Patient Coordinator
SouthEast Alaska Regional Health Consortium —Juneau, AK
Provides primary receptionist services including receiving and directing incoming calls and provide assistance /information to callers.
$25.00 - $28.74 an hour
Quick Apply
Physical Therapy Intake Receptionist
Gila Health Resources —Bagdad, AZ
This position will answer calls, welcome patients/visitors with a warm and cheerful disposition, schedule appointments, check patients in and out, collect and…
Estimated: $34.3K - $43.5K a year
9d
Patient Concierge Level 2
Hawaii Family Dental Centers —Kaneohe, HI
6-12 months of experience working in a dental office, presenting treatment plans and financial estimates; completing copay verifications; submitting and…
From $18 an hour
Quick Apply
Patient Care Representative
Kinex Medical, LLC —Eau Claire, WI
These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons…
$20 - $25 an hour
Quick Apply
Administrative Assistant
Clara Martin Center —Randolph, VT
This position performs a variety of duties including triaging phone calls, data entry, filing / scanning, appointment check in / scheduling and support to our…
$19 - $22 an hour
Quick Apply
9d
Patient Service Representative I
Women's Care —Eugene, OR
Provides back up support for Call Center by answering inbound calls, directing calls, accurately and efficiently recording and routing messages, accurately and…
Estimated: $32.5K - $41.2K a year
Quick Apply
1d
Call Center - Patient Support Services
Gastrointestinal Specialists, Inc —Richmond, VA
Applicants with a background in the medical field a plus, but we will train the right person! First-class phone etiquette a must.
Estimated: $29.5K - $37.4K a year
Quick Apply
3d
Call Center Representative/Customer Service
Beltone Mid-Atlantic —Roanoke, VA
70% inbound calls and chats, 30% outbound calls, chats, sms text, or emails in response to new and existing user inquiries. Call center: 2 years (Required).
$14 - $17 an hour
Quick Apply
Dental Front Desk Receptionist
Dental Partners of Brookline —Brookline, MA
In addition to greeting our patients when they enter the practice, this role includes scheduling, collecting payments at the date of service, checking insurance…
Estimated: $42.1K - $53.4K a year
Quick Apply
Patient Services Representative
Atlanta Orthopaedic Firm —Atlanta, GA
Answering and directing incoming telephone calls, filing, medical records, and all other duties assigned by their direct supervisor(s) or Practice manager.
$17.00 - $18.50 an hour
Quick Apply
13h
Patient Services Representative
Children’s Dental Health —Limerick, PA
Experience scheduling appointments, verifying insurance, collecting co-pays, and answering multiple phone lines. Schedule and confirm patient appointments.
$18 - $19 an hour
6d
Patient Access Ambassador - DHK - Days (8am -4pm)
NewYork-Presbyterian Hospital —Manhattan, NY
You will greet and welcome all patients, visitors, and staff in a warm, friendly, and professional manner, paying attention to specific individual guest needs…
$33.01 - $37.35 an hour
14h
Marijuana Patient Care Specialist
MMJ Health FL —Palm Beach Gardens, FL
Following-up with 35-50 patients a day on phone calls, notating any changes to current medications, diagnoses, and any recommended changes.
$17 - $20 an hour
Quick Apply
Dental Patient Relations Specialist
New York Family Dentistry —New York, NY
Proficient in data entry and analysis, with experience using Excel and other similar programs. Analytics: Collaborate with the team to develop reporting…
$30,000 - $300,000 a year
Quick Apply
9h
Call Center Representative
Chiricahua Community Health Centers, Inc —Douglas, AZ
Ensures accuracy of information in telephone messages and deciphers the correct amount to charge self-pay or sliding fee schedule patients.
Estimated: $28.8K - $36.4K a year
Quick Apply
2d

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Lead Patient Representative and Concierge

The Steadman Clinic - Basalt, CO

Quick Apply

Job Details

Full-time $26 - $28 an hour 10 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer service
English
High school diploma or GED
Supervising experience
Medical billing
Front desk
Computer skills

Full Job Description

Description:

Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent entry-level opportunity in health care to explore amazing career opportunities with world-class organization in an amazing facility. Pitkin County, Colorado is one of our nation's iconic mountain destinations, and highly desirable spot to live if you love the outdoors. This position is eligible for our excellent benefit packages and perks (including a wellness benefit you can use for your ski pass!), and strong work-life harmony.

The Front Desk Lead and Concierge will lead the front desk staff and execute the concierge duties for the Aspen and Basalt offices (Roaring Fork Valley office locations). As the lead, they will work directly to assist administering the Basalt and Aspen front desk staff. This position encompasses all the duties of the patient representative and concierge. This lead position provides support to all front desk employees, implements and enforces The Steadman Clinic standards of excellence in all areas supervised. This position includes duties which facilitate the work of the physicians and clinical staff. As the concierge they are responsible for providing proactive assistance to patients by providing recommendations for accommodation, transport, and home care services, or any service in which the patient shows interest. They will assist patients with all aspects of their clinic or surgical visit with the goal of providing world-class patient experiences. This role will maintain relationships with vendors in the area, must be active in the community, and have a good understanding of the local area and all that is on offer.

The Front Desk Lead uses initiative in carrying out recurring assignments independently without specific instruction, but refers escalations, problems and unfamiliar situations not covered by instruction to Front office manager, Patient Experience Manager, (or other entity) for assistance.

Location: Basalt and Aspen, CO (will be in both locations regularly)

Classification: full time, year round; non-exempt, eligible for benefits

Compensation: $26 - $28/hour DOE - compensation offers will be based upon health care, hospitality, or applicable customer service experience.

Start Date: Summer 2024 - Applications for this position will be accepted until 30 days from the posting date. If the position is not filled during this time, the application window will be extended. Candidates who are selected to move through the interviewing process will be contacted directly.

Primary Job Responsibilities:

Ability to execute the Front Desk Patient Representative role at a high level, independently including all required tasks for the role.
Ability to execute the Patient Experience Concierge duties at a high level, independently including all required tasks for the role.
Provide guidance and direction to our patient representative employees, including performance and brand standards.
Assist with developing the schedule for front office staff and addressing staffing changes to make sure positions are covered when employees are out sick, on vacation or have terminated employment. Including assisting with coverage, and changes, that may occur “day of”.
Communicate and make recommendations to the Front Office Manager & Clinic Director concerning personnel matters.
Assisting front desk staff members with tasks to ensure high level of completeness and correctness. Communicating performance concerns with Front Office Manager when necessary.
Maintain positive and friendly attitude with all employees and patients.
Must have a strong ability to solve issues on the spot, use resources available to them, and continue pro-active resolution with empathy through any circumstance.
Demonstrates knowledge and understanding of patient privacy rights.
Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
Assist Front Office Manager with hiring and training front desk staff as necessary.
Assist with front office training practices, including suggestions for improvement.
Connect with clinical team members as the liaison with clinical staff and the patient representative function.
Handle difficult patients/patient complaints with professionalism.
Assist, as necessary, with any front office needs and needs of facility maintenance.
Respond to billing office requests for corrections. Ensure staff balance batches and collections as applicable.
Periodically review front desk operations for efficiency & accuracy.
Make recommendations to Front office manager as to ways in which the front desk can be enhanced.

Concierge Specific Tasks:

Welcomes patients and family members in a professional and upbeat manner.
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
Assists in resolving patient concerns or issues.
Assist with patient itineraries, including hotel rates and reservations and transport options for patients.
Provides restaurant, entertainment and activity suggestions for patients and family members.
Maintain specific metrics for clinical team utilization, trends of patient requests, as well as any metric Leadership labels necessary to track.
Maintain professional relationships with vendors in Pitkin, and Garfield counties (i.e. restaurants, transportation services, dog sitting services, delivery services, etc.).

Requirements:

High School diploma or GED
1 – 2 years of health care experience highly preferred.
1 – 2 years of supervisory or managerial experience preferred.
Knowledge of medical insurance billing referred.
Knowledge of Microsoft computer applications.
Ability to fluently speak and understand English.
Pleasant, courteous manner required and ability to handle irritated patients, in person or on the phone.
Able to work in a fast paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
Excellent organization, communication (both written and verbal) and interpersonal skills required.
Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner at all times.
Must be energetic, quality driven and have proven ability to be productive member of the cohesive team of peers dedicated to providing optimum patient care.
Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personally.

Benefits

Health Insurance (medical, dental, vision)
Company 401k Contribution
Paid Time Off
Sick Time
FAMLI Leave
Paid Holidays
Life Insurance
Short and Long Term Disability Insurance; AD&D; Hospital Indemnity
Referral Program Incentive
Parking Available
Discretionary Bonus Program and Ski Pass Benefit
And more!

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Quick Apply

Patient Services Representative jobs

Lead Patient Representative and Concierge

Physical Therapy Technician / Patient Services Representative - Twin Cities Orthopedics

MSW Social Services Care Coordinator - Mostly Work From Home

Patient Services Representative

Patient Services Representative/MA for Trauma Orthopedic Surgery Clinic

Dental Patient Coordinator

Physical Therapy Intake Receptionist

Patient Concierge Level 2

Patient Care Representative

Administrative Assistant

Patient Service Representative I

Call Center - Patient Support Services

Call Center Representative/Customer Service

Dental Front Desk Receptionist

Patient Services Representative

Patient Services Representative

Patient Access Ambassador - DHK - Days (8am -4pm)

Marijuana Patient Care Specialist

Dental Patient Relations Specialist

Call Center Representative

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