We are seeking a Patient Care Specialist to join our team! The ideal candidate with have experience in the healthcare and medical industry with a background as a medical sales, medical/clinical assistant or similar work experience. You will be coordinating with patients and providing them with continued care, up to date industry recommendations, and medication reminders on the phone. As the Patient Care Specialist you will handle existing patient inquiries, patient concerns, rescheduling requests while meeting performance metrics and quality service goals in a team atmosphere. You will also be expected to perform clerical and administrative functions as well as assisting the Doctor in seeing patients as effectively as possible.
Benefits
- Employee Discounts
- Health, Dental and Vision Insurance
- Generous Paid Time Off
- Professional Development Assistance
Qualifications:
- Medical background preferred
- Ability to handle demanding patients
- Strong attention to detail
- Excellent multi-tasking
- Excellent computer skills
- Team oriented personality
- Excellent punctuality
Responsibilities:
- Following-up with 35-50 patients a day on phone calls, notating any changes to current medications, diagnoses, and any recommended changes
- Staying up to date on the industry's products and medical devices
- Plan and schedule appointments
- Answer inbound telephone calls
- Remind patients of upcoming visits
- Perform all other office tasks
- Using the information collected (using our protocols and the PCS own product knowledge) to create new recommendations / treatment plan
- Strong ability to demonstrate value to patient of booking next appointment
- Upsell patient on our other services
- Maintain an overwhelmingly positive experience while interacting with patients
- Entering in data and patient information during calls
MMJ Health Labs is the leading Medical Marijuana doctor in the state of Florida, serving a large patient population across our 9 locations in West Palm Beach, Port St. Lucie, Wellington, Palm Beach Gardens, Boca Raton, Jupiter, Boynton Beach, Melbourne, and Stuart. Our philosophy is to pave the way for our patients to get their medicine and remedies as smoothly as possible. Our knowledgeable team works together to make the process fast and easy for our customers to get their medical marijuana license and deliver a professional, but kinder experience. It is important to us that every customer and potential customer gets a warm family feel from interacting with any of our staff members.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Health insurance
- Paid orientation
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Physical setting:
Standard shift:
Supplemental pay types:
- Bonus opportunities
- Overtime pay
- Quarterly bonus
- Retention bonus
Supplemental schedule:
Weekly schedule:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you able to pass a State and Local back ground check?
Education:
Experience:
- Medical: 2 years (Preferred)
- Patient Care: 2 years (Preferred)
Work Location: In person