20 Best Customer Service Representative jobs in Mooresville, NC (Hiring Now!)

Customer Service Representative
THE EYE INSTITUTE —Davidson, NC
Must be able to apply multiple forms of payment including cash, checks, credit cards, and care credit. High degree of organizational skills to maintain a neat,…
Estimated: $30.2K - $38.3K a year
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Community Support Representative
Cusick Community Management —Charlotte, NC
Documents all phone calls and emails in homeowner correspondence. Handle and document all community compliance emails and phone calls.
From $43,000 a year
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Full Time Call Center Agent- Hybrid work options!
TRANZACT —Huntersville, NC
If you do not have a Health Insurance license, we will help you obtain your NC Insurance License through our comprehensive pre-licensing course.
$15 - $19 an hour
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Inside Sales / Customer Service
Confidential —Charlotte, NC
2.10. Attend trade shows to promote products & Arrange meetings and conference rooms and ACS show agenda and other requirements as needed to allow the show to…
$43,000 - $45,000 a year
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10d
Product Support Representative-PSR
Linder Industrial Machinery Company —Concord, NC
Associate degree (AA) or equivalent from two-year college, technical school, or equivalent combination of education and experience.
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6d
Client Engagement Manager
RIA Firm (Retirement Planning) —Cornelius, NC
Play a pivotal role in delivering exceptional client service and driving business growth through proactive relationship management and office administration.
$50,000 - $75,000 a year
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Customer Service Representative - Guided Insurance Solutions
Baldwin Risk Partners —Charlotte, NC
The Client Relations Analyst works with advisors and line-of-business specialists to analyze client data, evaluate needs and help create effective risk…
Estimated: $35.1K - $44.4K a year
Customer Service Representative
PCJ Financial Services LLC —Charlotte, NC
Familiarity with technical accounting principles and SOX (Sarbanes-Oxley Act) compliance is beneficial. Strong analytical skills with the ability to perform…
$60,000 - $70,000 a year
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Customer Service Representative
Convey Health Solutions —Charlotte, NC
\* Respond promptly when returning telephone calls and replying to correspondence. \* Responsible for maintaining a high level of call quality as set by client…
$16 an hour
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8d
Client Representative
Meneses Group —Charlotte, NC
Work with state-of-the-art technology. Provide ongoing customer service by acting as the liaison between the potential client and Meneses Law team that will…
$23 an hour
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Customer Service Representative - $17/HR + Bonus
VXI Global Solutions —Charlotte, NC
Customer Assistance: Handle incoming calls from customers regarding various card services and deposit-related queries, including but not limited to credit/debit…
From $17 an hour
12d
Customer Service Position
The Insurance Center of Mooresville —Mooresville, NC
Assist clients via telephone, email and text. Updating company information at the request of the agents. The ideal candidate will help us continue our 48 year…
$16 - $17 an hour
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12d
Veterinary Assistant / Customer Care Representative
Aloha Veterinary Hospital —Mooresville, NC
Due to the fast pace of our hospital, a minimum of 2 years experience in the veterinary field is required. Customer service: 1 year (Required).
$16 - $20 an hour
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2d
Bilingual Full Time Call Center Agent- Hybrid work options!
TRANZACT —Charlotte, NC
If you do not have a Health Insurance license, we will help you obtain your FL Insurance License through our comprehensive pre-licensing course.
$17 - $18 an hour
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Remote Customer Service Rep - Starting August 21, 2024
Transworld Systems Inc. —Charlotte, NC
Consistently discuss additional product and service offerings with customers on qualified calls. Adhere to Production measures (time spent on calls, schedule…
$15 an hour
10d
Client Services Coordinator - Scheduler for Autism Therapy Provider - Mooresville NC Corporate Support Center
Highlights Healthcare —Mooresville, NC
Previous experience with medical field scheduling preferred. Audit schedules and hours for optimal learner impact and clinical team requirements.
$23 an hour
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13d
Customer Service Representative
P.E.A.C.H. Teams —Concord, NC
Must be able to work with technicians to ensure the highest level of customer satisfaction and technical correctness of the completed job. $18-$25 hourly rate.
$18 - $25 an hour
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2d
Customer Service Representative – Financial Services
TTEC —Concord, NC
Whether it’s getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you’ll be the difference…
$19 an hour
Client Support & Order Processing Manager (6 yr EXP)
Turmerry —Charlotte, NC
Customer Support using emails, chats, phone calls, in-person. Resolve customer questions, enquiries and complaints in a prelesional, positive, helpful manner as…
Up to $25 an hour
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Customer Experience Representative
Joma Jewellery and Katie Loxton —Mooresville, NC
Attracting potential customers by answering product and service questions, actively providing information about other products and services.
$30,000 - $35,000 a year
2d

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Customer Service Representative

THE EYE INSTITUTE - Davidson, NC

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Job Details

Full-time Estimated: $30.2K - $38.3K a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Vision insurance
Professional development assistance

Qualifications

Google Docs
Customer service
English
3 years
High school diploma or GED
Client services
Computer skills
Customer support
1 year
Phone etiquette
2 years

Full Job Description

The Customer Service Representative serves as the face and the voice of the office, as they are typically the first employee to interact with patients both in person and over the phone. The position requires excellent interpersonal skills, the willingness to serve others at all times, and acute attention to detail handling the work tasks of the position. The position requires thorough documentation of patient information and accurate application of insurance plans. The position is fast paced and requires the ability to ascertain and document thorough medical histories. The customer service Rep also promotes, sells, and trains on contact lens purchases and care.

Principal Duties and Responsibilities (Essential Functions):

Provide exceptional customer service during every patient encounter (in person or via phone)
Maintain a friendly, polite, professional, empathetic, and helpful attitude at all times during both internal (fellow employees) and external (patients) exchanges.
Greet patients promptly with a smile as they enter the office and thank them when they leave
Polite, empathetic, and helpful phone etiquette.
Practice urgency at all times with patients’ time, as well as doctors’ time and schedule
Follow all practice protocol for maintaining a full office schedule for patient care.
Responsible to responding to online requests for appointments.
Schedules appointments in accordance with established office template.
Efficiently operate all practice software programs for patient management, task follow up requests from the doctors, and application of payments for material purchases.
Must be able to pull simple reports and provide data entry on spreadsheets.
Must be able to use email and google documents for communication.
Must be able to apply multiple forms of payment including cash, checks, credit cards, and care credit. Must be able to make change for cash paying transactions.
High degree of organizational skills to maintain a neat, presentable, and functional front desk area.
CSR will be responsible to knowing how to check eligibility and authorize both medical and vision insurance plans.
Must have all insurance pulled for the patient schedule at least 2 days in advance.
Responsible for checking voice mail messages at least twice per day and responding to all voicemail messages promptly, but no later than 24 hours after the message has been left.
Follow scripting and promote contact lens sales with an eagerness to explain value of purchasing from TEI and a focus on contact lens capture rate.
Demonstrates a working knowledge of insurance benefit plans and how to apply them to contact lens sales.
Inputs contact lens orders in Point of Sale system and manufacturer ordering site.
Comply with all company policies and procedures including HIPAA
Recommend to branch manager improvements in sales and service.
General office duties and cleaning to be assigned by manager
May be required to switch home office location to meet company needs.

Supervision Received:

This position reports directly to the Office General Manager. Weekly or Bi-weekly training will be provided during group conference calls. General feedback on performance is provided in the moment and during yearly performance reviews. Monthly feedback is provided in the form of monthly sales goals performance measurement. Additional 1:1 supervision is provided as requested by the employee or required by your supervisor.

Supervision Exercised:

This position does not require supervisory responsibilities It does require teamwork and willingness to train new employees in this role.

Qualifications & Skills:

REQUIRED:

High School Diploma/GED.
Demonstrated excellent customer service skills.
Ability to work weekends when applicable
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Consistently creating a positive work environment by being team-oriented and patient-focused
Ability to interact with all levels of employees in a courteous, professional manner at all times
Computer knowledge and ability to enter prescriptions into computerized systems and place contact lens orders.
Typing 25 wpm.
Must be able to work Saturday hours.
Must be able to work overtime hours if needed.
Must be able to work in any location owned by The Eye Institute to maintain office coverage.
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Ability to be cross trained in other office duties to meet patient service needs.
A willingness to serve others and a positive attitude toward team members, vendors, and patients is a must.
Must be able to work in an environment where multiple conversations are occurring at the same time, machines operating in the background.
Must be able to lift up to 25 pounds, bend, reach overhead, sit for up to 4 hours at a time, stand for up to 6 hours throughout the day, type on the computer and operate phone systems simultaneously.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

This position requires the ability to deal with confidential information and the ability to use discretion and judgment in a variety of situations. Maintaining confidentiality and HIPAA compliance is required at all times.

PREFERRED:

1-3 years previous experience working in an optometric practice setting.
1-3 years of processing medical and vision insurance

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance

Experience level:

1 year
2 years
3 years

Weekly day range:

Monday to Friday
Weekends as needed

Work setting:

In-person

Experience:

Customer Support & Client Services Occupations: 5 years (Required)
EyeCare: 1 year (Required)
Vision/Medical Insurance Billing: 1 year (Required)
Medical Setting: 1 year (Required)

Work Location: In person

Quick Apply

Customer Service Representative jobs in Mooresville, NC

Customer Service Representative

Community Support Representative

Full Time Call Center Agent- Hybrid work options!

Inside Sales / Customer Service

Product Support Representative-PSR

Client Engagement Manager

Customer Service Representative - Guided Insurance Solutions

Customer Service Representative

Customer Service Representative

Client Representative

Customer Service Representative - $17/HR + Bonus

Customer Service Position

Veterinary Assistant / Customer Care Representative

Bilingual Full Time Call Center Agent- Hybrid work options!

Remote Customer Service Rep - Starting August 21, 2024

Client Services Coordinator - Scheduler for Autism Therapy Provider - Mooresville NC Corporate Support Center

Customer Service Representative

Customer Service Representative – Financial Services

Client Support & Order Processing Manager (6 yr EXP)

Customer Experience Representative

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