20 Best Patient Services Representative jobs in Cambridge, MA (Hiring Now!)

Information & Referral Specialist
Minuteman Senior Services —Burlington, MA
Associate's Degree required, Bachelor’s Degree is preferred, preferably in a social services, social work, psychology, or human services related field or…
Estimated: $44.7K - $56.6K a year
Medical Secretary - Psychiatry & Behavioral Health
Atrius Health —Wellesley, MA
Under direct supervision, provides support within a clinical department with primary responsibility for answering phones, scheduling and managing appointments…
From $30,000 a year
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Patient Coordinator/Medical Secretary
Digestive Health Associates —Stoneham, MA
The major responsibility for this fast-paced medical practice is communicating by phone with patients, other physicians' offices, and health insurers, checking…
$20 - $21 an hour
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Care Coordinator - Co-Occurring Enhanced Services - New Day
Bay Cove Human Services —Cambridge, MA
Prior knowledge of the field of substance abuse. Job Summary: The Care Coordinator is responsible for assisting residents to obtain needed services by providing…
Estimated: $44.2K - $55.9K a year
Quick Apply
Dental Front Office
Medford Family Dental Care —Medford, MA
Well-established private dental office seeking a front desk associate for a full-time position. Manage phones and day-to-day operations of the office.
From $23 an hour
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3d
Administrative Support
Neuro Behavioral Center —Walpole, MA
Check-in and check-out patients, collect payments, answer phones, and perform designated administrative duties. Accurately record and deliver messages.
From $18 an hour
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Certified Medical Assistant and Receptionist
Optimal Wellness MD —Lynnfield, MA
This is a relaxed and enjoyable position, suited for a candidate with at least 2 years experience in front desk medical office skills as well as medical…
$25 - $27 an hour
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Front Desk Receptionist (Medical Office)
NSPM —Woburn, MA
\* Answering phones and triaging calls to appropriate staff or extensions. \* Must possess a calm demeanor and an ability to adapt to change.
$19 - $21 an hour
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Patient Care Coordinator
Nielsen Eye Center —Quincy, MA
Answer calls in a timely, professional, and respectful manner to assist patients with needs regarding scheduling or further inquiries, notating accounts…
$19 - $24 an hour
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Patient Services Coord. II
Massachusetts General Hospital(MGH) —Boston, MA
Answer incoming phone calls, take messages and assist patients and families with problem resolution. Triage and manage more complex telephone calls utilizing…
Estimated: $37.8K - $47.9K a year
1d
TMS/Patient Coordinator
Oasis Psychiatric Day Program —Norwood, MA
*Education:* Bachelor’s degree in a healthcare-related field; advanced degrees or certifications in psychology, nursing, or related fields preferred.
$20 - $25 an hour
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Front Desk Receptionist
Medford Periodontics —Medford, MA
Responsibilities include interacting with patients, scheduling and confirming appointments, answering phone calls, collecting payments from patients and other…
$20 - $28 an hour
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9d
Patient Service Specialist
Private Medical Office —Dedham, MA
Checking in/out patients, collecting co-payments, ordering & dispensing contact lenses. Communicating proactively with clinical staff and billing staff…
$18 - $22 an hour
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Patient Experience Representative (Monday-Friday 8:30am to 5pm)
Boston Children's Hospital —Boston, MA
Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Patient Flow Coordination a.
Scheduling Coordinator
Best Home Care —Wakefield, MA
Summary: *Responsible for answering phones, coordination of care, responding to requests for contract and private intakes, scheduling of field staff, and…
$20 - $25 an hour
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Front Desk Administrator - High End Medical Spa
Dream Spa Medical —Brookline, MA
Illustrate the benefits and advantages of Dream Spa Medical services to patients to develop customer loyalty. Assist patients with financial information to help…
From $25 an hour
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2d
Medical Assistant/Front Desk Receptionist
Michael C Zaslow, M.D. —Winchester, MA
Receives and correctly records receipts of patient payments in EMR. Receive messages via phone and forwards these through the electronic medical record (‘EMR’).
$15 - $21 an hour
Quick Apply
Per Diem Patient Experience Representative
Boston Children's Hospital —Boston, MA
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance,…
2d
Patient Experience Representative - Martha Eliot Health Ctr (onsite)
Boston Children's Hospital —Jamaica Plain, MA
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance,…
1d
Patient Services Representative Level I
Uphams Corner Health Center —Dorchester, MA
The employee will check Registration and Urgent care in-basket pool messages. Outreach person that “no show, and educate patients, and community members of the…
Estimated: $38.9K - $49.3K a year
Quick Apply

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Information & Referral Specialist

Minuteman Senior Services - Burlington, MA

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Job Details

Estimated: $44.7K - $56.6K a year

Benefits

Disability insurance
Health insurance
Dental insurance
Vision insurance
403(b)
Flexible schedule
Life insurance

Qualifications

Microsoft Word
Mandarin
Microsoft Outlook
Customer service
Microsoft Office
Senior care
Bachelor's degree
Computer skills
Associate's degree
Communication skills

Full Job Description

BENEFITS:

We provide a generous benefits package that includes health, dental, vision insurance, 3 weeks’ vacation to start, 13 paid holidays (including a floating day off), generous sick time, long-term disability, life insurance, a 403(b) retirement plan along with the benefit of a flexible work schedule, and working with a great team of colleagues.

NOTE: Once trained, this position allows for work-from-home days.

POSITION SUMMARY:

An integral part of the agency and reporting to our Community Engagement Manager, the Information and Referral Specialist (I&R Specialist) is often the first point of contact for callers to our elder services agency. The I&R Specialist provides unbiased information about resources and services that aid in accomplishing our mission to enable older adults and/or adult disabled consumers and their family caregivers to live in the setting of their choice and hopefully improve the quality of their lives.

ESSENTIAL FUNCTIONS:

Develop a working knowledge of agency programs, services, public benefits, community resources and other relevant information.
Provide unbiased information to callers on a wide range of eldercare and disability issues. Locate alternative resources when needed.
Process referrals for applicable agency programs through consumer needs assessment, preliminary eligibility determination and, when appropriate, interdisciplinary consults.
Respond to all inquiries and processes all referrals in a professional and timely manner with a strong customer service focus.
Complete appropriate paperwork, documentation and data entry as required by the Executive Office of Elder Affairs (EOEA) and internal agency procedures.
Research and update resource information from federal, state and local agencies and other community or private agencies. Updates and maintains computerized database and internal database systems with current information.
Participate in staff meetings and regional Aging and Disability Resource Consortia (ADRC) meetings.
Complete required hours of professional development to enhance knowledge and skills and to adhere to I&R training requirements as outlined by EOEA and Minuteman Senior Services.
Comply with HIPAA regulations and agency policies to ensure the privacy of Protected Health Information (PHI).
Represent Minuteman at community events at the request of the Community Engagement Manager or at the request of the Director of Community Programs.
Carry out special projects as requested by the Community Engagement Manager or Director of Community Programs.

COMPETENCIES NEEDED:

Customer Service Orientation: Learns internal/external customer/consumer needs and how best to meet them. Responds to requests in a timely and thorough manner; does what is necessary to ensure consumer satisfaction; prioritizes consumer needs.

Communication Skills: Listens, speaks, and writes clearly and concisely; ensures all involved are kept informed about developments and plans; shares ideas and information with others who might find them useful; keeps supervisor informed about progress and problems.

Listening, Understanding and Responding: Creates effective interactions with others over the telephone; deals with callers in a direct, open, and respectful manner; cares about what others have to say.

Planning and Organizing: Establishes course of action for self to ensure that work is completed efficiently; allocates appropriate time for completing work, takes advantage of available resources to complete work efficiently; uses time effectively and prevents irrelevant issues or distractions from interfering with work completion.

Teamwork and Cooperation: Demonstrates willingness to work with others toward a common goal as part of a team.

Associate's Degree required, Bachelor’s Degree is preferred, preferably in a social services, social work, psychology, or human services related field or equivalent experience working in human services as a service provider.
Good telephone, communication, customer service, and computer skills are necessary. Experience working with seniors is preferred.
Must complete required hours of training (required training hours are based on scheduled hours) over the course of the year as mandated by the Executive Office of Elder Affairs (EOEA).
Experience utilizing MS Office including Word and Outlook for email and calendaring.
Experience utilizing a database.
Second language such as Mandarin is welcome.

Apply Now

Patient Services Representative jobs in Cambridge, MA

Information & Referral Specialist

Medical Secretary - Psychiatry & Behavioral Health

Patient Coordinator/Medical Secretary

Care Coordinator - Co-Occurring Enhanced Services - New Day

Dental Front Office

Administrative Support

Certified Medical Assistant and Receptionist

Front Desk Receptionist (Medical Office)

Patient Care Coordinator

Patient Services Coord. II

TMS/Patient Coordinator

Front Desk Receptionist

Patient Service Specialist

Patient Experience Representative (Monday-Friday 8:30am to 5pm)

Scheduling Coordinator

Front Desk Administrator - High End Medical Spa

Medical Assistant/Front Desk Receptionist

Per Diem Patient Experience Representative

Patient Experience Representative - Martha Eliot Health Ctr (onsite)

Patient Services Representative Level I

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