SPA MANAGER: OLD PALM GOLF CLUB
Palm Beach Gardens, Florida
Old Palm Golf Club, located in Florida’s Golf mecca — Palm Beach County — and just minutes from the Atlantic Ocean, is a luxurious 651-acre Golf Club community with a highly regarded reputation as exclusively private and elegantly understated. While inside the community, Club Members experience a luxurious sanctuary and an ultra-private setting.
In the grand tradition of America’s most prestigious Clubs, Old Palm Golf Club’s hallmarks are elegance, luxury, service, style and attention to the finest details. Golf and dining are the primary amenities to the Club’s operation, and providing the highest quality Golf and food & beverage services are the Club’s most important missions.
The light traffic, plethora of restaurants, theaters, museums, and art galleries, plus the finest schools, make the Palm Beach Gardens location an ideal place to live. With an average sunny temperature of 74°F, Palm Beach Gardens offers a vibrant Florida lifestyle with a lush, tropical ambiance.
Old Palm is only six miles from the Atlantic Ocean, where Members and their families enjoy the beach, scuba diving, snorkeling, surfing, kayaking, paddle boarding, fishing and boating.
Old Palm Golf Club is a unique 22-hole private Golf facility. The centerpiece of the Old Palm community is the Raymond Floyd designed Golf course. The unrivaled 18-hole, par-72 course features a unique 19th hole, as well as a state-of-the-art 33-acre Golf Studio, complete with three full-length practice holes. The resulting Old Palm layout eclipses most other Florida Golf courses in design and construction standards.
Elegant and opulent, yet warm and welcoming, the Clubhouse is a focal point of Old Palm Golf Club. Rather than over-the- top grandeur, the emphasis is on intimacy. It is a haven for relaxation, enjoyment and indulgence. Intimate rooms, meeting spaces, Ladies and Gentlemen lounges and locker-rooms, embellished niches and outdoor terraces offer the ambiance of a private home rather than a Clubhouse. Ceilings of cypress with a liberal use of hand painted Portuguese tile murals throughout set off comfortable seating — sophisticated yet not at all stuffy.
Member amenities at the Club include a brand-new state-of-the-art Lifestyle Center featuring approximately 20,000 square feet of Fitness, Wellness and Spa, overlooking a regulation Lap Pool.
Old Palm’s Golf course and nature preserves exquisitely frame the collection of homes within the Golf Estates, Grand Estates, Isles, and Custom Estates neighborhoods, whose quarter-acre to half -acre home sites are ideal for residences ranging from 3,400 to 7,000 square feet, and custom homes up to 15,000 square feet.
Old Palm Golf Club’s Equity Membership fee of $350,000 and 2024 annual dues of $38,500. There are currently 316 Members, with a cap at 330 Members. The Club’s annual gross volume is $16.5 M.
The Club’s sound financial security and stability ensures that Old Palm will remain the most exclusive privileged Golf Club of its kind in South Florida for generations to come.
Spa Operations
The Spa is located in the newly built 20,000 square foot Lifestyle Center Building (LSC) adjacent to the Main Clubhouse. The LSC opened in January of 2024. Peacock and Lewis was the Architect and J. Banks Design the Interior Designer.
The Spa exhibits elegance and tranquility with its neutral color palate, accents of mixed metals of gold, brass and silver, add the perfect amount of warmth to the interior design. The tile selections throughout are one-of-a-kind along with the exquisite Philip Jeffries wallpaper selections.
The Spa is all-inclusive, equipped with duo state-of-the-art Manicure stations and Pedicure thrones, a Private Hair salon and Makeup station. There are also two Spacious Facial rooms with Geno Facial machine, Light Stem, Mag light Steamers and two Massage rooms with oversized walk-in showers for scrubs and wraps. Members need not leave the Club.
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Organizational Structure
Old Palm Golf Club operates under the General Manager organizational structure. The Spa Manager reports directly to the General Manager, Darlene Impellittiere. See page 4 for more information about Mrs. Impellittiere. The Spa Team consists of: Two Front Desk Coordinators along with a full IC Team of Nail Technicians, Estheticians, Massage Therapists and Make-up Artists.
The Spa Manager Position Overview
EXPECTATIONS:
Remains current on Spa industry trends.
Able to develop a vibrant menu of services with exceptional artistic and aesthetic value.
Stage the Spa programs and retail operations for maximum buyer impact.
Able to Lead a Team
Possess ability to create a Profit-and-Loss Statement, track financials and create budgets.
Knowledge of and ability to perform required role in emergency situations.
Job Summary (Essential Functions) Responsible for management of the Club's Spa facilities and operations.
Hire and retain a professional, talented, qualified Spa Team.
Inspire and motivate the Team to be committed to continued Education -Critical importance.
JOB TASKS/DUTIES:
Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
Meet with the Team to stay informed of changes affecting operations.
Inform workers about the interests or special needs of Members.
Apply Member/guest feedback to service improvement efforts.
Possesses customer Service Skills
Resolve Member concerns regarding Team performance or services rendered.
Use financial plans for spotting trends, measuring productivity and monitoring progress.
Control operational costs and accurate monthly inventory of products.
Create ongoing and/or seasonal promotions and activities to encourage usage, stimulate sales and create interest among Members, guests, management, and staff.
Provide Members with information on events and activities.
Collaborate with Team Members to plan or develop programs of Marketing events, coordinate schedules of activities
Maintain all Licenses and Certifications
Hold regular staff meetings to keep staff updated on all aspects of the Spa’s operation.
Ensure equipment is maintained in good working order.
Maintain professional relationships with suppliers and vendors.
Minimize or eliminate losses through negligence with monitoring programs.
Implement clearly established opening and closing procedures.
Manage inventory effectively; follow purchasing standards; ensure compliance.
Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance with it.
Develop and maintain Spa literature, documentation and process handling requirements.
Attend Management weekly meetings and convey all relevant information throughout the Spa.
Help Guide business decisions by staying on top of Spa industry trends.
Maintain a strong menu of services with both exceptional artistic and aesthetic value.
Consistently develop and grow retail sales through training, tools and monitoring.
Ensure the Spa is always staged for maximum Member purchase impact.
Develop Spa’s marketing strategy and ensure a consistent and positive image is portrayed.
Develop and maintain gracious and efficient front desk procedures.
Maintain and periodically up-date all necessary internal and external signage.
Create ongoing in-house promotions and activities to stimulate sales, staff and Members for Spa usage and product purchases.
Develop and maintain compensation guidelines for competitiveness.
Effectively administer and monitor staff scheduling procedures
Implement ongoing skills training to ensure service standards are upheld, and product protocols are consistent
Perform Team evaluation reports with proposed action plans.
Maintain current Licenses and Special Requirements
ISPA Spa Manager Certification or alternative Spa Manager Certification.
Jonas Software Systems and MindBody proficiency.
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Ultimately, the Spa Manager of Old Palm Golf Club is a critical and positive ‘face’ of the Spa operations at the Club. The Spa is an integral part of the overall success of the LSC operation, and is a strong ‘influencer’ on each constituency that he or she interacts with while performing his or her duties. The responsibility to lead this facet of the organization from a passionate, creative, supportive, progressive and ‘team’ focused perspective is of critical importance for long-term success.
Education and Certification
QUALIFICATIONS:
- Bachelor’s Degree
- Two years of Spa management experience.
- Spa Manager Certification or Alternative Spa Manager Certification.
REPORTS TO: General Manager
SUPERVISES: Independent Contractor Team and Spa employees
- JOB KNOWLEDGE, CORE COMPETENCIES AND PRIOR CLUB SPA EXPERIENCE
Traits, Skills and Competencies
- Understands and practices the Member service philosophy of the Club and is fully engaged in and fulfilled by providing Members with consistent exceptional service and
- Is meticulous about cleanliness and organizing service areas and insists that all Team Members do the same.
- Continually looks for opportunities to improve The Spa experience, designs events to encourage usage and learns and incorporates lessons from prior experiences.
General Qualifications & Experience
- Is a strong and passionate leader and hospitality professional with a proven track record of providing premium-level services in a Membership constituency environment, with a personality that is commensurately appropriate to the Old Palm Golf Club experience.
- Is passionate about hospitality and Beauty, who strives to continually improve his/her skills, experiments with trends, and evolves the service experience and offerings.
Initial Priorities
- Develop relationships with Members, staff, and vendors to better understand their needs, resulting in high satisfaction for all constituencies.
- Develop team Members skills and abilities and continue to create a culture among the staff that encourages creativity and passion for the work that they perform.
- Continue to consistently exceed Member expectations for quality, presentation, creativity and value.
- Learn and understand the diversity of Members Spa preferences for each demographic and in each aspect of the Spa and continue to develop the Spa program and offerings to meet Member needs.
- Focus on further improving service consistency, quality, and presentation while maintaining high levels of service satisfaction
- Is willing to listen to staff and Members for input and under- stands that the Spa department is there to fulfill Member’s needs.
- Is a well-respected, proactive Member of the management team and is able to generate thoughts and ideas that result in increased usage of the Spa and improved Member satisfaction.
- Inspires and motivates not only Spa Team but everyone around him or her.
- Is knowledgeable regarding typical Club Spa benchmarking and financial metrics that lead to proactive responses to trending curves.
- Possesses strong organizational skills.
- Is an innovative leader in all aspects of the position. Is visionary and trend setting yet understands and is respectful of long-standing Club service and culinary traditions and is able to balance both into Spa menus, events and activities.
- Possesses effective communication and facilitation skills, both written and verbal, with the appropriate personal presence, and a desire and ability to interact effectively before diverse constituencies of Members, staff, vendors and others who are part of the success of Old Palm Golf Club.
- Understands that service excellence, and consistency are key drivers of the private Club experience including in all Spa offerings; is just as passionate about a nail repair as the most
layered Spa Treatments.
- Understands that Clubs are all things to all people and enjoys producing diverse offerings.
- Actively supports and in compliance with a drug-free workplace.
- Possesses computer skills including but not limited to
Microsoft Outlook, Word, Excel, Jonas, MindBody
- Is a professional with a verifiable, positive career track, unblemished by inappropriate behavior of any sort that would be potentially detrimental or embarrassing to the Membership of Old Palm Golf Club.
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Miscellaneous
- Proactively solves problems, develops and proposes solutions to problems that occur, anticipates the needs of staff and Members, and can react quickly.
- Manages time and establishes priorities; is a self-starter and well organized.
- Has been a difference maker wherever he/she has been in the past.
- Is a person of proven integrity and honesty.
- Is committed to professional growth and development, for him/herself and his/her team of associates.
- Is confident in his or her abilities yet humble in his or her interactions.
- Has a professional appearance and demeanor and expects the same from his or her staff.
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VISION STATEMENT
Old Palm’s vision is to provide the finest Member-owned private Golf Club in the world for its Members, families and guests.
MISSION STATEMENT & PURPOSE
Old Palm’s mission is to provide engaging memorable Member experiences.
Old Palm’s purpose is to provide a Club environment of privacy and exclusivity for its Members; one that offers a haven of refuge, a place where kindred spirits gather for fun and camaraderie, fulfilling a sense of value and Club pride. Old Palm is a place where Members are treated with courtesy, grace and good manners. Providing an environment that invokes in its guests a passionate desire to attain Membership.
CULTURE & CORE VALUES
To improve the life of someone else each day. Providing engaging service by honoring our Members, our guests, our individual positions and ourselves, regardless of any job title and any individual role. Every role I am in is done with excellence because I work like I own it! Core values include humility, respect, integrity, excellence, enjoyment, financial stewardship, good manners, good behavior and communication.
In October of 2019, The Club transitioned to Member-Ownership. As a result of the turnover, we established the following:
- Board of Governors – 9 Members
- Golf Committee (Gentlemen and Ladies)
- Green Committee
- Social Committee / Food and Beverage Committee
- Membership and Rules Committee
- House (Fitness/Spa) Committee
- Finance Committee
- Facilities Committee
- Legal and By-Laws Committee
Previously, the Club conducted a Member Survey receiving a 95% response rate and an 88% rating of Very Satisfied. As a result of the Survey, a Strategic Plan was developed with the help of a Member Ad Hoc Long-Range Strategic Planning Committee. Future plans for the Club include 6 Initiatives as a result of the Member input:
- Lifestyle Center - New Spa, Fitness, Wellness Center
- Casual Dining Space (socialization venue) The Bistro
- Golf Course Renovation
- Golf Studio Renovation
- Refresh the Clubhouse
- Refresh the Gentlemen’s Lounge
THE CLUB COMPLETED THE $56M RENOVATION ON 12/23/24
OLD PALM GOLF CLUB BY THE NUMBERS
- 316 Members
- $350,000 Initiation fee
- $38,500. (2024) Annual dues
- $18.2 gross volume
- $11.7M Annual Dues volume
- $3.4 M F&B volume
- $5.8M gross payroll
- 130 Employees in-season; 85 off-season
- 58 average age of Members
Job Type: Full-time
Pay: $65,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Shift:
Weekly day range:
Experience:
- Customer service: 2 years (Preferred)
Ability to Relocate:
- Palm Beach Gardens, FL 33418: Relocate before starting work (Required)
Work Location: In person