20 Best Patient Representative jobs in Cambridge, MA (Hiring Now!)

Patient Experience Representative I (Gynecology)
Boston Children's Hospital —Boston, MA
Recording and forwarding messages and triaging calls for urgent information or services. Answering, screening and routing phone calls.
Patient Experience Rep: Inpatient Psychiatry Waltham- 100% in person
Boston Children's Hospital —Waltham, MA
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance,…
Insurance Verification Specialist
Mass ENT Associates —Chelmsford, MA
Promptly follow up with customer calls. Strong customer service skills with friendly, upbeat, professional demeanor. Ability to meet deadlines and quotas.
$18 - $22 an hour
Quick Apply
9d
Patient Experience Representative - Orthopedics Sports Medicine
Boston Children's Hospital —Boston, MA
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance,…
2d
Client Service Liaison Supervisor Veterinary
VCA Animal Hospitals —South Weymouth, MA
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
$21 - $24 an hour
Quick Apply
Patient Access Representative II
Cambridge Health Alliance —Cambridge, MA
Participates in proactive population management of chronic diseases by generating MyCHArt messages, sending templated letters, and calling patients by telephone…
Estimated: $39.5K - $50.1K a year
Patient Check-In Representative- Multiple Locations Hiring
Atrius Health —Boston, MA
Related Associate’s degree in Business or related field preferred. At least one year experience in a business role (i.e., healthcare or hospitality check in…
Estimated: $40.5K - $51.3K a year
Patient Experience Representative/Patient Access (Float Pool)
Boston Children's Hospital —Boston, MA
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or assistance within scope of…
Patient Experience Representative (rotating days) Emergency Department
Boston Children's Hospital —Boston, MA
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services.
Patient Service Representative, PASU
New England Baptist Hospital —Boston, MA
Patient Service Representative working Monday through Friday: fulfills reception duties, greets and directs patients and family, answers phones, communicates…
Estimated: $42.4K - $53.7K a year
Patient Access Representative - Radiology
Beth Israel Lahey Health - Non Executive —Cambridge, MA
Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders,…
Estimated: $42.5K - $53.8K a year
Patient Services Representative
DotHouse Health —Dorchester, MA
The Patient Service Representative will also answer incoming calls supporting the health center’s operations as well as manage these calls appropriately either…
Estimated: $37.3K - $47.2K a year
Quick Apply
Patient Experience Representative - Ophthalmology (Waltham)
Boston Children's Hospital —Waltham, MA
This role is front-facing with our patients at our front desk and assists in check-in, patient scheduling, and patient concerns, and also assists with our call…
5d
Patient Experience Representative (24 hours) Emergency Department
Boston Children's Hospital —Boston, MA
Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services.
Patient Accounts Representative
Boston Children's Hospital —Boston, MA
Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance,…
Medical Assistant (Patient Access Representative II)
Cambridge Health Alliance —Cambridge, MA
Participates in proactive population management of chronic diseases by generating MyCHArt messages, sending templated letters, and calling patients by telephone…
Estimated: $44.3K - $56.1K a year
Patient Experience Representative (Monday-Wednesday 11:00pm-7:00am)
Boston Children's Hospital —Boston, MA
Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Patient Flow Coordination a.
Senior Patient Experience Representative (Phlebotomy)
Boston Children's Hospital —Boston, MA
Recording and forwarding messages, triaging calls for information or services, initiating call for emergency services. Scheduling meetings, programs and events.
$22 - $24 an hour
Quick Apply
Patient Services Representative
Harvard University —Boston, MA
The Patient Services Representative will support the Harvard Dental Center with responsibilities of answering, screening and processing incoming calls,…
Patient Services Representative Level I
Uphams Corner Health Center —Dorchester, MA
The employee will check Registration and Urgent care in-basket pool messages. Outreach person that “no show, and educate patients, and community members of the…
Estimated: $38.5K - $48.7K a year
Quick Apply

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Patient Experience Representative I (Gynecology)

Boston Children's Hospital - Boston, MA

Apply Now

Job Details

Full-time

Benefits

License reimbursement
Dental insurance
Vision insurance
403(b)
Flexible schedule

Qualifications

Customer service
Writing skills
Clinic
Ob/Gyn
Microsoft Office
Administrative experience
High school diploma or GED
Computer skills

Full Job Description

75639BR

Gynecology

Job Posting Description

The experts in the Boston Children’s Hospital Division of Gynecology specialize in gynecologic care for newborns to young adults. We pride ourselves in providing the answers patients and families seek in simple language that children, teens and parents can understand – from addressing common concerns to managing more complex conditions. The Division of Gynecology is one of the premier pediatric and adolescent gynecology centers in the world, among the busiest and longest standing in the nation. Learn more about the Division of Gynecology here.

Probable Schedule: Monday – Friday, hours between 8:00a – 5:00p. Onsite only.

Location: 333 Longwood Avenue, Boston and 2 Brookline Place, Brookline.

The Patient Experience Representative I will be responsible for:

Customer Service:
- Demonstrating positive and effective customer service that supports departmental and hospital operations.
- Responding to routine inquiries about hospital protocol, policies and procedures.
- Greeting, screening and directing patients, families and visitors.
- Registering new patients.
- Rotating in department call center to assist with scheduling and customer service.
Patient Registration/Admissions/Discharge:
- Monitoring clinic activity to ensure the best possible patient experience.
- Recording and processing patient demographics, insurance/payment and referral information for patient encounters.
- Collecting all necessary clinical documentation and information.
- Collecting, recording and securing co-payments made by patients/families. Reconciling payments and preparing deposits, recording all transactions in Hospital systems.
- Obtaining required authorizations, referrals and verifications of insurance to compile schedules.
Scheduling:
- Scheduling patient encounters and procedures to coordinate with and across providers, departments and institutions.
Administration:
- Answering, screening and routing phone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority.
- Providing routine clerical support as needed.
- Collecting and organizing medical records, information, materials and supplies required for appointments.
- Opening and sorting mail, delivering and retrieving patient records, photocopying materials, sorting, collating and distributing documents.
Technology:
- Utilizing all office technology, including phone systems, email, Microsoft Office, and clinical, scheduling and billing applications.
- Enrolling patients and caregivers in patient portal, as needed.

To qualify, you must have:

High School Diploma/GED required.
Previous customer service and/or administrative experience preferred.
Basic customer service and computer skills required.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrating empathy in difficult interpersonal situations.
Ability to work with diverse internal and external constituencies.
Demonstrated ability to pay attention to detail and accuracy.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LI-Onsite

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Office/Site Location

Boston

Job Posting Category

Administration

Remote Eligibility

Onsite Only

Apply Now

Patient Representative jobs in Cambridge, MA

Patient Experience Representative I (Gynecology)

Patient Experience Rep: Inpatient Psychiatry Waltham- 100% in person

Insurance Verification Specialist

Patient Experience Representative - Orthopedics Sports Medicine

Client Service Liaison Supervisor Veterinary

Patient Access Representative II

Patient Check-In Representative- Multiple Locations Hiring

Patient Experience Representative/Patient Access (Float Pool)

Patient Experience Representative (rotating days) Emergency Department

Patient Service Representative, PASU

Patient Access Representative - Radiology

Patient Services Representative

Patient Experience Representative - Ophthalmology (Waltham)

Patient Experience Representative (24 hours) Emergency Department

Patient Accounts Representative

Medical Assistant (Patient Access Representative II)

Patient Experience Representative (Monday-Wednesday 11:00pm-7:00am)

Senior Patient Experience Representative (Phlebotomy)

Patient Services Representative

Patient Services Representative Level I

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