20 Best Patient Representative jobs (Hiring Now!)

Lead Patient Representative and Concierge
The Steadman Clinic —Basalt, CO
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
$26 - $28 an hour
Quick Apply
10d
Physical Therapy Technician / Patient Services Representative - Twin Cities Orthopedics
Twin Cities Orthopedics —New Richmond, WI
May assist with coordinating schedules for the Volunteer Tech program; train and orient incoming Techs. Apply principles of logical thinking to define problems,…
Estimated: $30.7K - $38.8K a year
Quick Apply
Client Service Representative (CSR)
Ged Lawyers —Yarmouth, MA
Some knowledge of the medical field and terminology (worked in a doctor’s office – Medical Assistant that has worked in the front and back office).
Estimated: $41.9K - $53K a year
Quick Apply
Patient Services Representative/MA for Trauma Orthopedic Surgery Clinic
Surgical Affiliates Acute Care —Twin Falls, ID
Answer and process incoming calls in a courteous and professional manner. This position requires a background in clerical/receptionist experience, ability to…
$18 - $25 an hour
Quick Apply
13d
Patient Care Representative
Kinex Medical, LLC —Eau Claire, WI
These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons…
$20 - $25 an hour
Quick Apply
Customer Service Representative
Lake Superior Medical Equipment, Inc. —Cloquet, MN
Competitive wage and benefit package including potential for monthly bonus based on cash sales. We have an opportunity for a full-time customer service…
$13 - $17 an hour
Quick Apply
Patient Services Representative
American Health Connection Inc —Remote
Representatives can expect to handle 100 + calls back-to-back per shift. \*Our healthcare agents must have *private, noise free, HIPAA compliant space at home.*…
$16 an hour
Quick Apply
6d
Patient Access Representative-Intermediate (Remote)
UT Health Science Center at San Antonio —San Antonio, TX
Candidates will be required to identify and handle a variety of routine to complex patient inquiries or request while providing a high level of service.
13h
Billing Specialist - Personal Injury
Zynex Medical —Englewood, CO
Ability to perform with a high degree of independent judgment, discretion, and confidentiality; and make complex decisions within a short amount of time.
From $22 an hour
Patient Services Representative
EvergreenHealth —Kirkland, WA
Manages multi-line telephone system (incoming and outgoing). Manages incoming referrals through clinic documentation and established tracking protocol.
$20.57 - $32.92 an hour
7d
Patient Access Representative Nights
Green Bay ER & Hospital —Green Bay, WI
The *Patient Access Representative (PAR)* is responsible for greeting patients or guests in a friendly and courteous manner. High School Graduate or equivalent.
$17 - $20 an hour
Quick Apply
3d
Patient Billing Representative - Remote
CareCentrix —Remote
Researches, resolves, and documents patient inbound and outbound calls involving a wide range of issues utilizing multiple information systems.
$17.50 an hour
6d
Customer Service Representative - Express Scripts - Remote
The Cigna Group —Remote
Be a superstar in the eyes of providers and patients alike: Have the ability to speak with members regarding clinical or financial alerts while maintaining…
$17 - $23 an hour
2d
Patient Support Representative
Resource Corporation of America —Eufaula, OK
Able to follow all HIPAA, state and federal guidelines. Discounts on hotels, vacations, car rentals. Building relationships and providing excellent customer…
$15 - $17 an hour
Quick Apply
Patient Services Representative (Contract)
Equip Health —Remote
The Patient Services Representative will be responsible for managing inbound calls and responses to patient inquiries, provider information requests, triaging…
$24 an hour
1d
Healthcare Customer Service Rep (Remote/mid day) | up to $16.50/hour | Starts 7/18/2024
Carenet Health —United States
Enjoy making outbound calls and reaching out to patients, members, and customers. Strong computer experience (data entry, screen navigation, keyboarding),.
Up to $16.50 an hour
7d
Medical Billing Representative
Associated Physicians, LLP —Madison, WI
This position responds to inquiries and provides assistance to providers, staff, patients, and third parties over the phone and in person; and performs other…
$21.89 - $25.39 an hour
Quick Apply
PFS Billing Representative | Billing | Full Time | Day | Recruitment Bonus Eligible
Concord Hospital —Concord, NH
Acquires technical proficiency and applies computer skills across multiple applications. Performs research and analysis to identify internal or external…
Estimated: $35.1K - $44.4K a year
Associate Accounts Receivable Representative
SCA Health —Remote
Meeting and maintaining cash collection metrics and goals. Primary functions are credit balance management, patient balance resolution and non-patient …
From $20 an hour
1d
Data Entry Representative (Remote)
Envision Radiology —Colorado
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. None required for this position.
$15.30 - $18.45 an hour
Quick Apply
10d

I want to receive the latest job alert for Patient Representative

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Patient Representative and Concierge

The Steadman Clinic - Basalt, CO

Quick Apply

Job Details

Full-time $26 - $28 an hour 10 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Customer service
English
High school diploma or GED
Supervising experience
Medical billing
Front desk
Computer skills

Full Job Description

Description:

Join our amazing team at The Steadman Clinic, and be an integral part of a cutting-edge organization that is amongst the best in the world at what they do. This is an excellent entry-level opportunity in health care to explore amazing career opportunities with world-class organization in an amazing facility. Pitkin County, Colorado is one of our nation's iconic mountain destinations, and highly desirable spot to live if you love the outdoors. This position is eligible for our excellent benefit packages and perks (including a wellness benefit you can use for your ski pass!), and strong work-life harmony.

The Front Desk Lead and Concierge will lead the front desk staff and execute the concierge duties for the Aspen and Basalt offices (Roaring Fork Valley office locations). As the lead, they will work directly to assist administering the Basalt and Aspen front desk staff. This position encompasses all the duties of the patient representative and concierge. This lead position provides support to all front desk employees, implements and enforces The Steadman Clinic standards of excellence in all areas supervised. This position includes duties which facilitate the work of the physicians and clinical staff. As the concierge they are responsible for providing proactive assistance to patients by providing recommendations for accommodation, transport, and home care services, or any service in which the patient shows interest. They will assist patients with all aspects of their clinic or surgical visit with the goal of providing world-class patient experiences. This role will maintain relationships with vendors in the area, must be active in the community, and have a good understanding of the local area and all that is on offer.

The Front Desk Lead uses initiative in carrying out recurring assignments independently without specific instruction, but refers escalations, problems and unfamiliar situations not covered by instruction to Front office manager, Patient Experience Manager, (or other entity) for assistance.

Location: Basalt and Aspen, CO (will be in both locations regularly)

Classification: full time, year round; non-exempt, eligible for benefits

Compensation: $26 - $28/hour DOE - compensation offers will be based upon health care, hospitality, or applicable customer service experience.

Start Date: Summer 2024 - Applications for this position will be accepted until 30 days from the posting date. If the position is not filled during this time, the application window will be extended. Candidates who are selected to move through the interviewing process will be contacted directly.

Primary Job Responsibilities:

Ability to execute the Front Desk Patient Representative role at a high level, independently including all required tasks for the role.
Ability to execute the Patient Experience Concierge duties at a high level, independently including all required tasks for the role.
Provide guidance and direction to our patient representative employees, including performance and brand standards.
Assist with developing the schedule for front office staff and addressing staffing changes to make sure positions are covered when employees are out sick, on vacation or have terminated employment. Including assisting with coverage, and changes, that may occur “day of”.
Communicate and make recommendations to the Front Office Manager & Clinic Director concerning personnel matters.
Assisting front desk staff members with tasks to ensure high level of completeness and correctness. Communicating performance concerns with Front Office Manager when necessary.
Maintain positive and friendly attitude with all employees and patients.
Must have a strong ability to solve issues on the spot, use resources available to them, and continue pro-active resolution with empathy through any circumstance.
Demonstrates knowledge and understanding of patient privacy rights.
Maintains confidentiality of all medical, financial, or other sensitive materials and information in printed, electronic, or verbal form which may jeopardize the privacy of patients.
Assist Front Office Manager with hiring and training front desk staff as necessary.
Assist with front office training practices, including suggestions for improvement.
Connect with clinical team members as the liaison with clinical staff and the patient representative function.
Handle difficult patients/patient complaints with professionalism.
Assist, as necessary, with any front office needs and needs of facility maintenance.
Respond to billing office requests for corrections. Ensure staff balance batches and collections as applicable.
Periodically review front desk operations for efficiency & accuracy.
Make recommendations to Front office manager as to ways in which the front desk can be enhanced.

Concierge Specific Tasks:

Welcomes patients and family members in a professional and upbeat manner.
Helps to make patients and guests comfortable in waiting room, including light cleaning and ensuring publications and supplies for the lobby are up to needs.
Assists in resolving patient concerns or issues.
Assist with patient itineraries, including hotel rates and reservations and transport options for patients.
Provides restaurant, entertainment and activity suggestions for patients and family members.
Maintain specific metrics for clinical team utilization, trends of patient requests, as well as any metric Leadership labels necessary to track.
Maintain professional relationships with vendors in Pitkin, and Garfield counties (i.e. restaurants, transportation services, dog sitting services, delivery services, etc.).

Requirements:

High School diploma or GED
1 – 2 years of health care experience highly preferred.
1 – 2 years of supervisory or managerial experience preferred.
Knowledge of medical insurance billing referred.
Knowledge of Microsoft computer applications.
Ability to fluently speak and understand English.
Pleasant, courteous manner required and ability to handle irritated patients, in person or on the phone.
Able to work in a fast paced environment and handle a variety of tasks simultaneously; ability to work with frequent interruptions.
Excellent organization, communication (both written and verbal) and interpersonal skills required.
Must be able to handle sensitive and confidential information appropriately and represent The Steadman Clinic in a mature, professional manner at all times.
Must be energetic, quality driven and have proven ability to be productive member of the cohesive team of peers dedicated to providing optimum patient care.
Must maintain a professional attitude towards patients and an excellent and collegial working relationship with other Steadman Clinic, Steadman Philippon Research Institute and hospital personally.

Benefits

Health Insurance (medical, dental, vision)
Company 401k Contribution
Paid Time Off
Sick Time
FAMLI Leave
Paid Holidays
Life Insurance
Short and Long Term Disability Insurance; AD&D; Hospital Indemnity
Referral Program Incentive
Parking Available
Discretionary Bonus Program and Ski Pass Benefit
And more!

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.

Quick Apply

Patient Representative jobs

Lead Patient Representative and Concierge

Physical Therapy Technician / Patient Services Representative - Twin Cities Orthopedics

Client Service Representative (CSR)

Patient Services Representative/MA for Trauma Orthopedic Surgery Clinic

Patient Care Representative

Customer Service Representative

Patient Services Representative

Patient Access Representative-Intermediate (Remote)

Billing Specialist - Personal Injury

Patient Services Representative

Patient Access Representative Nights

Patient Billing Representative - Remote

Customer Service Representative - Express Scripts - Remote

Patient Support Representative

Patient Services Representative (Contract)

Healthcare Customer Service Rep (Remote/mid day) | up to $16.50/hour | Starts 7/18/2024

Medical Billing Representative

PFS Billing Representative | Billing | Full Time | Day | Recruitment Bonus Eligible

Associate Accounts Receivable Representative

Data Entry Representative (Remote)

Job Seeker Tools

Employer Tools

Browse

Stay Connected