As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
Housing & Food Services (HFS) provides on-campus housing to over 10,000 student residents and operates over 40 dining and café locations that serve the entire campus community. To successfully accomplish this, we employ over 1,200 students, classified and professional staff members who work throughout HFS, providing residential and dining services to the campus. As reflected in our mission statement—working together to enhance student life—teamwork and service to our students and customers are at the heart of our business.
At the University of Washington, diversity is integral to excellence. We value and honor diverse experiences and perspectives, strive to create welcoming and respectful learning environments, and promote access, opportunity, and justice for all. In Housing & Food Services, our DEI statement reads:
HFS will become an organization that prioritizes inclusive workplace communities, centered on belonging and opportunity for all staff. All HFS staff must accept responsibility to identify and interrupt biases, privilege, barriers, and power dynamics. We challenge ourselves to engage in open dialogue, active listening, and empathic learning.
Should you wish to learn more about our commitment to diversity, equity, and inclusion at UW Housing & Food Services, please reference this link Diversity, Equity, and Inclusion Statement Training.
DUTIES AND RESPONSIBILITIES
The Manager Pagliacci Pizza (Payroll Title: Manager Of Program Operations (E S 7)) will have the following responsibilities:
- Promotes and ensures a culture that focuses on the practice of excellent customer service.
- Collaborates with General Manager to ensure that goals and objectives are implemented.
- Maintains visibility and accessibility with customers, building managers and staff members (during meal period 80% on floor, 20% in office)
- Interviews and selects staff, and ensures staff are on-boarded to the work unit and attend required HFS and UW and Pagliacci Brand training.
- Identifies and utilizes multiple venues for soliciting customer feedback and responds to complaints, questions, and special requests.
- Monitors compliance with established marketing standards and promotions and takes corrective action when necessary.
- Implements and maintains department and Pagliacci quality control standards and specifications.
- Develops positive working relationships with unit managers and building coordinators.
- Administers an organizational culture within the venue that reflects adherence to Department’s Mission Statement.
- Communicates Department goals and objectives to staff and ensures that venue activities are in alignment with these goals and objectives.
- Attends Pagliacci and HFS manager meetings and participates in events.
- Engages directly in the daily operations of the unit, ensuring proper food production for established service plans.
- Maintains Pagliacci quality control standards and measurement.
- Develops and maintains an ongoing cleaning schedule of displays, freezers and prep and storage areas to ensure a consistent level of sanitation and cleanliness to meet health department standards.
- Identifies and corrects unsafe conditions, trains, monitors performance in environmental safety and customer service.
- Orders routine maintenance.
- Maintains security measures to prevent theft and vandalism.
- Prepares and submits required reports of production and service records.
- Utilizes the Online Accident Reporting System (OARS) for every work accident and injury; notifying appropriate authorities and personnel.
- Monitors operations for compliance with sanitation and other food safety standards and takes corrective action when necessary.
- Utilize Humanity’s training section to ensure all trainings are tracked and within compliance for HFS and Pagliacci
- Uses fiscal management systems including the CBORD FSS, Questica, Great Plains, and Workday
- Uses CBORD for purchasing, inventory, transfers and service menus.
- Uses CBORD to monitor established key metrics related to purchasing, inventory, menu mix and costing.
- Consults with Systems Administrators to report problems and/or discrepancies.
- Uses the systems to maximize data collection and reporting.
- Maintains proper controls over resources, including cash, inventory and labor, including separation between purchasing, receiving and counting inventory.
- Monitors performance of products, services and programs and works collaboratively with vendors to make adjustments as necessary to meet established sales and service goals.
- Reports on probable causes for budget variances or discrepancies and make adjustments.
- Use our scheduling program, Humanity, to ensure all scheduled labor hours fall within budget.
- Interviews and hires classified and student staff.
- Provides training to new employees to orient them to the unit, UW Dining, HFS and the UW.
- Prepares staffing schedules to meet operational needs.
- Monitors staff attendance and addresses unplanned absences, tardiness and leave without pay.
- Uses Workday on daily basis to review in and out punches and leave requests.
- Engages directly in the operation to observe work and provide constructive feedback.
- Conducts in-service training as needed on unit safety, cash handling, food safety, food preparation and/or customer service.
- Completes annual performance evaluations for direct reports.
- Provides staff with tools and training to maintain Department and Pagliacci customer service standards.
- Provides staff with on-the-job development.
Consults appropriately with Unit Manager and HFS Human Resources to ensure that UW, HFS and bargaining unit policies, guidelines are followed in administering progressive, corrective action principles and union contracts are followed in addressing employee performance problems.
IMPACT TO THE UNIVERSITY
Units offer convenience to the campus community for sit-down dining, quick refreshments and grab-and-go meals.
POSITION COMPLEXITIES
This position must manage a highly prescribed franchise while balancing the business needs of HFS. Pagliacci locations are part of retail and residential dining units and share storage and preparation space. This requires cooperation and camaraderie with peers. As an HFS employee, Pagliacci shares space with other staff members.
WORKING CONDITIONS
While the position is not expected to work all hours of operation, the schedule must incorporate flexibility to ensure a presence on a variety of shifts from early morning to late evening and weekends. In addition to Pagliacci, the position is expected to work special HFS and University events that may fall outside the regular work schedule.
REPORTS TO
Pagliacci General Manager.
MINIMUM REQUIREMENTS
- Bachelor’s degree in hospitality, business administration or related field.
- Minimum of one year of management experience in the food service industry.
- Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
ADDITIONAL REQUIREMENTS
- Excellent interpersonal, organizational, analytical, communication and critical thinking skills.
- Proficiency with Microsoft Office, including Word, Excel, Outlook, PowerPoint.
- Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
DESIRED QUALIFICATIONS
- Experience in college or university food services.
CONDITIONS OF EMPLOYMENT
- A satisfactory outcome from employment reference check.
- Washington State Food Card within two weeks of hire and maintenance thereafter.
- ServSafe certification within three months of hire and maintenance thereafter.
- Certification by Pagliacci as a Core Crew Member within a year of hire and maintenance thereafter.
Application Process: The application process may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are access ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
Job Type: Full-time
Pay: $6,175.00 per month
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Restaurant type:
- Quick service & fast food restaurant
Shift:
Ability to Relocate:
- Seattle, WA 98105: Relocate before starting work (Required)
Work Location: In person