Administrative Assistant/Office Manager Job Functions:
- Acts as an “ambassador of goodwill"
- Enthusiastically greet members, vendors, and guests with prompt, professional service.
- Manage traffic flow by connecting members, vendors, and guests to appropriate staff. Responsible for signing individuals into the visitor management tool.
- Assist with inbound phone calls, determining the nature of the call and relay detailed information to the appropriate department.
- Assist with outbound phone call programs when appropriate.
- Maintain the Lobby area and ensure supplies are adequately stocked.
- Maintain and project the credit union’s professional reputation.
- Anticipate members’, vendors’, and guests’ needs in order to accommodate them and provide an exceptional member experience.
- Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.
- Assist with the security of the member/guest area. Alert management of potential security issues.
- Provide assistance copying, filing, and distribution of information and documentation when needed. Ensures appropriate records are maintained and required reports are prepared.
- Receive and distribute packages or deliveries as needed. Assist with mailings by preparing labels and stuffing envelopes.
- Assists with the coordination of a variety of meetings and events; prepares all materials, secures location, organizes catering and provides further assistance as needed.
- Prepares clear, accurate, and thorough correspondence, reports and other written materials.
- Assists with special projects, performing research and compiling data as necessary..
Administrative Assistant/Office Manager Qualifications:
- Education: High school diploma or equivalent
- Experience: Minimum one to three years of member service experience in a financial retail, retail management, or hospitality environment preferred.
- Bilingual in Spanish preferred.
Administrative Assistant/Office Manager Core Competencies:
- Positive and outgoing attitude. Must have a service-oriented mindset and be capable of making members, vendors, or guests feel valued and to ensure member concerns are handled in a professional manner.
- Ability to work independently, and as a team member, while using discretion in decision-making and sound judgment in problem solving.
- Excellent organizational skills.
- Excellent verbal and written communication skills to effectively communicate.
- Ability to present a professional image to members, management, staff, vendors, and other contacts.
- Ability to handle multiple tasks by prioritized job responsibilities.
- Proficient in computer skills with MS Office (Word, Excel, Outlook) and Adobe PDF knowledge, with the ability to learn new software.
General Operational Requirements:
- Ability to work a shifting or flexible schedule.
- Ability to sit or stand for periods of up to one hour or more.
- Ability to lift or move up to 25 pounds.
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Required)
- Executive Assistant: 1 year (Required)
Language:
Ability to Relocate:
- Arlington, VA: Relocate before starting work (Required)
Work Location: In person