Position Summary:
Nsight Health, Inc. is a dynamic and innovative company at the forefront of the Remote Patient Monitoring and Chronic Care Management vertical within Value-based Healthcare. We are dedicated to effective and efficient business project/process management to meet our objectives. In this role, you will provide direct leadership and supervision of enrollment and retention activities. Serve as an integral leadership team member and will be responsive to all team members for related service, coaching, insight, and guidance.
Supervisory Responsibilities:
- Establish and maintain a live listening strategy to verify the call quality of representatives
- Deliver just-in-time coaching sessions to representatives
- Be actively involved in process improvement
- Organize and oversee the schedules and performance of enrollment, onboarding, retention, and adherence teams.
- Conduct performance evaluations that are timely and constructive.
- Handle discipline and termination of employees per company policy.
Primary Function:
- This position provides direct leadership and supervises enrollment, onboarding, retention, and adherence activities.
Essential Functions and Responsibilities:
- Provide leadership to the enrollment, onboarding, retention, and adherence team.
- Motivate and encourage the team to ensure targets are met.
- Develop innovative strategies for increasing enrollment, onboarding, retention, and adherence of Nsight patients across all programs.
- Anticipate and address unstated needs, providing proactive support for an enhanced patient experience
- Review and analyze operational records and reports; use data to project enrollment, increase adherence, and bolster retention.
- Identify and analyze patient preferences to properly direct enrollment, onboarding, retention, and adherence efforts.
- Provide strategic daily leadership and performance management for the team, and manage all personnel, functions, and activities
- Facilitate training, guidance, and support, for enrollment, onboarding, retention, and adherence; providing, encouraging, and ensuring exemplary customer service.
- Collaborate with executive leadership to develop sales quotas and strategies.
- Perform other projects/duties as assigned
Skills & Qualifications:
- Excellent sales and customer service skills with proven negotiation skills.
- A strong leadership presence is required to inspire and motivate in daily sales meetings.
- Ability to hold people accountable and bring out the best version of themselves.
- Excellent with Excel, report reading, and identifying anomalies in data.
- Superb use of data analysis to identify opportunities to train and improve team performance.
- Remote workforce management experience is preferred.
- Familiar with workforce management software.
- Familiar with project management software and able to gain feedback from staff to improve processes.
- Skilled at helping individual team members reach their career goals through 1:1 coaching and mentoring.
- Strong supervisory and leadership skills.
- Excellent verbal and written communication skills.
- Ability to communicate quickly and effectively using instant digital communication channels (i.e. Slack)
- Excellent organizational skills and attention to detail.
- Proficient with Microsoft Office Suite or related software.
Education & Experience (Required/Preferred):
- Prior sales experience is required.
- Proven experience training sales reps on maximizing conversion via scripting and soft skills.
- Proven success overseeing inside sales, and retention departments.
- Experience in a contact center environment is required.
- Should have successfully overseen a minimum of 25+ individuals on the phone in a contact center environment.
- Proven ability to build and maintain a high-performing and fun culture.
- Experience working with contact center, training, and QA departments.
- Bachelor's degree in Business, Business Administration, or related field, OR
- A comparable record of sales leadership experience.
- At least three years of sales experience is required.
Computer Skills:
Job Type: Full-time
Pay: $100,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
Weekly day range:
Work setting:
Experience:
- Customer service: 3 years (Required)
Work Location: Remote