The Collin Edmonds Agency, an award-winning agency based in Dallas, TX, is a reputable insurance agency committed to providing exceptional service and comprehensive coverage to our clients. As part of our growing team, we are seeking a dedicated and customer-focused individual to join us as a Customer Service Representative.
Salary: $3500.00 - $6000.00 per month
Benefits
Monthly Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Gym
Bonus Opportunities
Responsibilities
Client Communication:
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Act as the primary point of contact for clients, addressing inquiries, resolving issues, and providing information on insurance policies and coverage.
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Maintain a friendly and professional demeanor to ensure positive customer interactions.
Policy Management:
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Assist clients with policy changes, updates, and renewals.
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Educate clients on various insurance products and coverage options to meet their individual needs.
Claims Assistance:
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Guide clients through the claims process, providing support and facilitating communication between clients and the claims department.
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Collaborate with claims adjusters to ensure timely and accurate resolution of claims.
Documentation and Record Keeping:
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Maintain accurate and organized client records in the agency's database.
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Process policy documentation, endorsements, and other paperwork efficiently.
Problem Resolution:
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Proactively identify and resolve customer concerns, demonstrating a commitment to client satisfaction.
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Escalate complex issues to the appropriate channels for resolution.
Cross-Team Collaboration:
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Collaborate with sales and underwriting teams to ensure seamless customer experiences.
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Provide feedback on common customer issues to improve overall service quality.
Requirements
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Excellent communication and interpersonal skills.
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Detail-oriented with strong organizational and multitasking abilities.
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Proficient in using customer relationship management (CRM) software.
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Knowledge of insurance policies and procedures is a plus.
Company Description
A third generation Farmers agent specializing in Home, Auto, Life and Business insurance in Dallas, Texas