Company Name: Community Health Systems- Patient Access Center
Position Name: Remote Medical Scheduling Specialist
This position is remote. This position is full time, which is 40 hours per week. The hours for this role can range between 7:00am EST and 9:00pm EST. We utilize variable scheduling, meaning that your scheduled times will vary day-to-day and week-to-week. This allows us to best serve our patients, and to answer our calls more timely. The schedule is based on call volume and available staff. These are typically heavy on Mondays, and then vary throughout the week. The flex schedule allows you more flexible schedules. Our schedules can be as long as 10 hours or as short as 4 hours. Typically, team members know their schedule for 1 month and receive their new schedules with (2) weeks advance notice for the next month.
If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.
Rewards for Doing Work That Matters – What’s in it for you:
- Starting pay: $15.50-$18/hour
- Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
- Paid vacation days
- Paid sick leave
- 6 paid holidays
- Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
- Promotional opportunities
- An employee-friendly environment focused on patient satisfaction
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer incoming calls for all assigned clinics and operate call center telephony platforms
- Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.
- Determine calls with urgent needs and complete warm transfer to clinic staff
- Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.
- Researches patient requests in the medical record and provides information to patient or other entity.
- Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls
- Monitor assigned boxes in EMR for return communication from the clinic
- Accurately validate and enter patient name, DOB and demographics
- Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated
- Adheres and complies to all policies and procedures
- Attend educational sessions and department meetings as scheduled
- Ability to perform all other duties as assigned or requested
EDUCATION:
- High school diploma or equivalent required
EXPERIENCE:
- 1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
- 2+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) preferred.
- Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.
- Knowledge of Windows based system, word processing software, spreadsheet software, telephony platforms, clinical and non-clinical EMR, and ability to utilize multiple applications at once
Required
Required
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Team Player: Works well as a member of a group
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well