We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our Trumade Showroom. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to provide exceptional service to our customers. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction by assisting with inquiries, processing orders, and addressing concerns related to our cabinet products.
Responsibilities:
Customer Interaction:
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide information about our cabinet products, pricing, and promotions.
- Assist customers in selecting suitable cabinets based on their needs and preferences.
- Address and resolve customer concerns or issues in a professional and timely manner.
- Order Processing:
- Receive and process customer orders accurately.
- Collaborate with other departments to ensure timely order fulfillment.
- Keep customers informed about the status of their orders and any potential delays.
- Product Knowledge:
- Develop a comprehensive understanding of our cabinet product line.
- Communication:
- Provide clear and concise information to customers regarding product specifications, delivery schedules, and any relevant updates.
- Documentation:
- Maintain accurate and up-to-date customer records.
- Generate and update reports related to customer orders, inquiries, and issues.
- Handle customer complaints with empathy and professionalism, aiming for satisfactory resolutions.
Qualifications:
- Previous customer service experience, fast learner
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with cabinet products and related industry knowledge is a plus.
- Proficiency in using customer service software and NetSuite is a plus but I am willing to train the right candidate.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
Work setting:
Work Location: In person