We’re seeking a talented, professional, and personable Scheduling Specialist to join our home health agency team. This role will be based in our Jackson, Ohio office, which is one of several offices supporting our clients and field staff across Ohio and Indiana. This role will work alongside other Schedulers and team members from various business departments and units, and will report directly to our Quality Assurance Director.
Job description
With impeccable accuracy, speed, and professionalism, the Scheduling Specialist performs time-sensitive activities necessary to schedule client services in coordination with employee schedules to provide these services.
This includes:
- Accurately maintaining schedules for requested client services, monitoring scheduled visits for all patients/employees in their business units of responsibilities.
- Providing direction to field staff and communicates with nurse case managers as needed to ensure that safe, effective coverage of client requests and care needs are maintained by field staff in accordance with each client’s physician orders.
- Verifying employee payments align with services and schedules executed.
- Participation in determining hiring needs (where staff is needed to support current and existing clients) and opportunities to add new clients (where staff seek more patients / service hours), with our Client/Candidate Intake team.
- Supporting company-wide growth initiatives and strategic goals.
Essential Functions:
- Perform daily essential functions for assigned sites.
- Coordinate with Intake and Recruiting teams on staffing needs.
- Rotates on-call duties after hours with other Schedulers.
- Accept call-offs for scheduled shifts.
- Fill open shifts for assigned sites.
- Review payroll reports for accuracy between reported hours and services delivered, and update/correct as needed.
- Updating scheduling software with shift change information; monitoring to ensure accurate reflections of field staff coverage.
- Notify site clinical staff of all schedule changes via email distribution list.
- Notify Case Managers of missed visits.
- Generate required reports.
- Generate monthly schedules.
- Assist with billing and posting payments.
- Maintain confidentiality in all aspects of the job.
- Participate in special projects and initiatives as directed.
- Performs other related office duties and responsibilities as deemed necessary, including but not limited to: Filing, faxing, copying, answering phones, document scanning/saving and transposing, data management and maintenance within software systems, and maintenance of office inventory and equipment.
Qualifications – Professional & Personal:
- High School diploma required.
- Strong in-person, phone, and interpersonal communication skills, including customer service and professional/executive communication, is required. Must have a positive, professional attitude toward all clients and employees.
- Strong documentation, problem-solving and coordination skills required.
- 1+ year Staffing / Scheduling experience preferred.
- Knowledge of medical terminology and/or general medical background
- Ability to generate, evaluate and interpret data and formulate plans for corrective action / solutions identified.
- Proven ability to manage work to meet daily, weekly and monthly deadlines. Ability to succeed in a fast-paced environment requiring agility and flexibility in how work is approached, solved, and covered for teammates when necessary. Demonstrates ability to manage several functions simultaneously.
- Ability to successfully manage short and long-term projects preferred.
- Effective written/oral communication skills.
- Computer and electronic device technology experience required; Microsoft Office systems, scheduling software, EMR/EHR, and/or project management software experience highly desirable.
- Demonstrates ability to function with little supervision and make appropriate judgments.
- Demonstrates dependability, tact and ability to follow orders.
- Ability to work in a team environment.
- Pre-employment drug test required.
Home Care Network, Inc. is a leading home care agency dedicated to delivering personalized support for individuals across Ohio and Indiana, without compromising quality of life. Established in 1993, we specialize in serving the Medicaid-eligible population, and collaborates with commercial insurance, veterans and specialty insurance, and Medicare. With a skilled team of clinicians, aides, and care professionals, Home Care Network, Inc. prioritizes in-home care for both children and adults. The agency actively engages with families, collaborates seamlessly with patients' physicians, and fosters a culture of support and success among its staff. Known for its commitment to excellence, Home Care Network, Inc. is a trusted provider of compassionate and tailored home care solutions.
#SEO
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Benefits:
- AD&D insurance
- Dental insurance
- Dependent health insurance coverage
- Flexible schedule
- Flextime
- Health insurance
- On-the-job training
- Paid orientation
- Paid time off
- Paid training
- Professional development assistance
- Vision insurance
Healthcare setting:
Medical specialties:
- Geriatrics
- Home Health
- Pediatrics
Schedule:
- Holidays
- Monday to Friday
- No nights
- On call
Education:
- High school or equivalent (Required)
Experience:
- Medical terminology: 1 year (Preferred)
- Customer service: 2 years (Preferred)
- Microsoft Office software: 3 years (Preferred)
Ability to Relocate:
- Jackson, OH 45640: Relocate before starting work (Required)
Work Location: In person