Job Summary:
The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. The lead barista has responsibility for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for making a difference to our customers by educating them about our premium coffees and teas. Lead baristas are instrumental in building customer relationships and fostering a positive and friendly store environment. They also provide technical guidance to new team members and assist in the training program. The lead barista fulfills any other duties the store manager and/or the assistant manager assigns and represents The Coffee Bean & Tea Leaf in a professional manner. All team members are expected to support the Guiding Principles and follow the House Rules.
Essential Job Functions; include but not limited to:
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Educate our customers on the superior quality of Company products and services
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Weigh, grind, and pack coffee per customers’ orders according to Company guidelines
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Sell and serve products or baked goods and miscellaneous food items to customers in a courteous and friendly manner
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Continues to learn and educate themselves on whole bean knowledge, coffee blends, tea products, bakery items, coffee brewing, and blended products
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Participate in all sales promotions effectively and efficiently
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Safely handles all hot and cold drinks during drink preparation
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Ensure that all customers are educated on our products and services
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Maintain the highest quality, consistent product standards
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Follow all Company drink recipes and procedures
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Greets all customers with fast, friendly, personalized service and develops a rapport with our customers by learning their names, favorite drinks and food items
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Reports all customer complaints to manager on duty
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Responds proactively to prevent customer service situations
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Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner
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Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders
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Answers customer questions regarding coffee blends, preparation, and product freshness
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Maintains efficient, friendly service standards and demonstrates such standards when training other team members
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Perpetuates Company Guiding Principles and House Rules
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Restocks shelves, when necessary
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Routinely cleans the bar area, floor, windows and grinders, and takes out trash.
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Assists in the distribution of weekly shipments and maintains a clean and organized storage room
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Reports potential safety hazards to the manager on duty
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Reports all employee accidents to the manager on duty
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Informs the manager on duty of any operational inconsistencies
Qualifications:
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Runs errands when needed
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Works special events, as needed
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Maintains positive Company morale
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Must be able to work overtime, as needed
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Must have successfully completed the master espresso, bean, and tea classes
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Must have received a meets expectation or above on their most recent performance review and not have received any disciplinary actions within the prior three months
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Demonstrated ability to lead, communicate and train fellow team members
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Excellent verbal and written skill
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Well-organized and detail-oriented
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Register and cash handling experience
Physical Requirements:
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Ability to stand for prolonged periods of time. In some instances, the entire shift
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Intermittent periods of sitting at a desk and working on a computer
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Ability to lift at least but not limited to 50 pounds and if more must be with assistance
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Read and visually verify information in a variety of formats (e.g., small print)
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Visually inspect tools, equipment, or machines (e.g., to identify defects)
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Ability to move quickly turning from left to right or right to left
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Reach overhead and below the knees, including bending, twisting, pulling, and stooping
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Flexibility in the wrist to scoop, twist, push, pull, lift, and bend
Education and Required Experience:
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Minimum of ninety days (90) experience
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Experience in retail/specialty store or food establishment preferred
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Minimum high school diploma or equivalent
The LEV Restaurant Group was founded in 2002 as a vehicle to inspire, create, develop and operate world class experiences for food & beverage concepts in the Restaurant Industry. We are excited to collaborate and invest in entrepreneurial spirited professionals to create authentic, immersive drinking and dining experiences. We partner with chefs, service leaders, and brand ambassadors and provide all the support necessary to ensure brand development success. Based in Las Vegas, LEV Restaurant Group oversees 800 employees and 40+ multi-state locations.
Our CORE Focus and Values are to celebrate Dedication, Passion, Growth and Creativity while being Collaborative.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
At LEV Restaurant Group, we do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability, please contact us at 702-566-7210.
https://www.levgrouplv.com/