At Anchor Health Home Care, we deeply appreciate the privilege of being welcomed into the family circle to provide care for our neighbors' beloved family members. Our dedicated corporate office team at Anchor Health Home Care serves as the central hub for communication among clinicians, patients, and families within our community. We firmly believe that in order to effectively address the evolving needs of our community, we must remain adaptable to ensure the delivery of exceptional care to both our pediatric and geriatric community members.
In the role of Retention Specialist, you will be working hands on with clients to solve any problems that may be hindering their current services. Taking an active role in our clients wellbeing, the Retention Specialist is an important cog in the Anchor Health machine. If you are looking to work in a sales type role and are a persuasive individual, then this may be the perfect job for you!
Retention Specialist Responsibilities:
- Calling patients to assess their concerns
- Lowering the temperature of phone calls as patients address their problems
- Work with clients to manage concerns and develop solutions
- Collaborate with other Anchor Health teams to establish plans for patient welfare
- Ensure patients are satisfied with their care and maintaining services with Anchor Health
Retention Specialist Requirements:
- 1+ year of experience working in healthcare or home care preferred
- Excellent communication, interpersonal and sales skills
- Proficient in Microsoft Word & Excel
- Expert multitasking & time management skills
- Self Driven with the ability to manage projects by establishing objectives and milestones
- Advanced Customer Service skills
- Excellent written & verbal communication
- Detail oriented
- Spanish speaking preferred
Retention Specialist Benefits:
- Competitive Compensation ($24-$26 per hour) + BONUSES!
- Weekly Direct Deposit
- Comprehensive benefits including health & paid time off
- Great team environment
- Monday - Friday: 9am-5pm
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Professional development assistance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Language:
Work Location: In person