Redstone Foods, Inc. is a candy and soda distributor to retail stores. We are a family owned and operated business that has been delivering a sweet experience to its customers since 1966.
Our Customer Service Representatives are the heart of our distribution operation. The next CSR will bring to the team 10-key data order entry accuracy and phone etiquette to answer pricing, shipping, and order status information. Our CSR team works with our Sales team and our Warehouse team to ensure that retailers receive their candy and soda orders timely and accurately.
Primary Job Duties:
- Key orders through alpha/numeric data entry
- Process change orders, calculate credits, and issue returns
- EDI order entry
- Communicate with customers via phone and email – no scripts
- Research freight claims and shipment status
- Calculate credits and shipping costs for final billing
- Identify solutions to resolve order problems
- Coordinate with internal departments to ensure customer needs are met
- Serve as the Receptionist during lunch hours and cover vacation time
- Perform administrative task as assigned
Competencies
- Clear communication skills
- Multi-task phone and computer
- Add, subtract, multiply, and divide
- Detail orientated
- Professional with customers and colleagues
- Initiate new tasks with direction but little supervision
- Team player and collaborator
- Present a professional appearance
Required Education and Experience
- High school diploma, some college preferred
- Minimum of two years of distribution, warehouse, or professional office Customer Service experience
- Proficient knowledge of Microsoft Excel, Outlook, and Word
- Experience with specialized warehouse order entry computer systems
- Strong alpha/numeric keyboarding skills
- Ability to type 40+ wpm
Compensation and Benefits
We offer a comprehensive compensation and benefits package which includes:
- $18 - 20 per hour based on experience
- 401(k) Savings Plan with dollar for dollar matching up to 5% of employee’s salary
- Medical, Dental, and Vision Coverage
- Flexible Benefit Spending Account
- Short-term Disability, Long-term Disability and Life Insurance coverage
- Paid holidays and vacation
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
- How many years of warehouse or distribution customer service experience do you have?
- How many years of data processing do you have?
- What warehouse management systems do you have experience with?
Work Location: In person