We are a part of the fast-growing Morgan Auto Group, a Florida leader in automotive retail. We are looking to add a qualified Service Advisor to our team. We offer our associates a team environment, great benefits and ongoing training and support. Growth opportunities are available! If you are in alignment with our values of integrity, transparency, professionalism and teamwork - now might be the time for you to accelerate your career as part of the best company in automotive retail. Our Advisors make on average between $60k-$100k depending on experience!!*
In addition to competitive pay, we offer our associates the following benefits:
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Health insurance, Dental insurance, Vision, Life, Disability insurance, Health Savings Account
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401(k) with company match
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Professional work environment, with job training and advancement opportunities
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Paid Time Off
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Tenure Bonuses
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Employee discount programs
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Referral programs
RESPONSIBILITIES:
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Greets all customers promptly; provides timely professional service.
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Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
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Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
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Estimates cost and completion time/settles customer accounts.
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Communicates with customer about status of work.
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Coordinates activities to ensure repair work is fixed right the first time and completed on time.
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Obtains the customer’s written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspects every finished repair order for proper completion, and pricing accuracy, and legibility.
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Meets or exceeds goals for add-on sales.
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Meets or exceeds OEM Customer Satisfaction Index expectations
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Delivers the right car in perfect condition every time.
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Identifies repeat customers/first time customer and treats them accordingly.
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Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
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Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller’s inquiry.
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Documents repair order changes.
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Eliminates surprises for customer by reviewing service repairs and their associated charges to ensure accuracy.
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Promptly addresses and resolves customer viewpoint and service follow-up issues.
- see hiring manager for details
EOE/DFWP