Are you passionate about building strong relationships and ensuring customers achieve their goals? Do you thrive in a dynamic, fast-paced environment? If so, we want to hear from you!
Located in the vibrant heart of Fort Lauderdale, FL, EVOLV is on a meteoric rise. As a dedicated seller of self-adhesive films, we're marking our territory not just in the US but also in Canada and South America. Catering to three prime industries - Automotive, Signs, and Architectural - we’re sculpting the future of adhesive solutions. Dive deeper into our world at www.theevolv.com.
We believe that our success is deeply intertwined with the success of our customers, and we are looking for a dedicated Customer Success Specialist to join our team.
Key Responsibilities:
- Build and maintain strong relationships with customers, understanding their needs and ensuring their success with our products.
- Proactively engage with customers to provide product updates, support, and education.
- Serve as the primary point of contact for customers, addressing any issues or concerns promptly and effectively.
- Collaborate with sales, marketing, and product development teams to ensure a seamless customer experience.
- Analyze customer feedback and usage data to identify areas for improvement and drive product enhancements.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Track and report on customer success metrics, ensuring continuous improvement.
- Contact at least 30 customers per day
Qualifications:
- Proven experience in a customer success, account management, or similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in customer success software and CRM tools.
Salary: $17 hour + commissions
Job Type: Full-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Compensation package:
Schedule:
Experience:
- Customer service: 3 years (Preferred)
Work Location: In person