Seeking a hotel front desk agent that can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary corporate guest’s request with prompt courtesy. As a front desk agent, you’ll have many opportunities to brighten someone’s check-in
As a front desk agent, you will
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
- Welcome and serve guests in person and over the phone every day.
- Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
- Assist in the closing of daily work and posting correct daily totals.
- Perform any necessary minor maintenance when situations arise.
- Notify general manager and document situations when discrepancies arise. Follow up with supervisor for additional training
**Fundamentals** To be successful in this role, you must be proficient in English communication skills and be able to read, write and speak fluently, some Spanish is helpful. You will regularly use a computer and different software. This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds.
Front desk agent should be able to work any shift as needed. 7am to 3pm, 3pm to 11pm, 11pm to 7am.
Monthly Incentive Bonus
This job offers a monthly bonus incentive, which is based on hotel revenue and guest service scores.
Supplemental Insurance
After 90 days, Applicant may be eligible to benefits through Aflac.
How to Apply
Ask for Mr. Trevor Shuman (GM), when submitting your resume or application in person at 2455 Trinity Drive, Los Alamos, NM (Comfort Inn & Suites). Apply in person between 9 am and 4 pm or apply via INDEED.
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overnight shift
- Overtime
- Weekends as needed
Work setting:
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person