Client Service Representative - Receptionist
**THIS JOB REQUIRES AN IN PERSON INTERVIEW**
Mt. Pleasant Hospital for Animals is looking for Client Service Representative (CSR). We deal both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations. A CSR is the client’s first and last impression of Mt. Pleasant Hospital for Animals and is important that all clients feel welcome, safe and comfortable.
Essential Functions and Responsibilities:
- Deliver exceptional customer service to pet owners in a polite and timely manner
- Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
- Respond with compassion and empathy in stressful and emotional situations
- Educate clients on wellness plans, food and products sold
- Data Entry: records, client questionnaires, referral information, ect
- Ensure that referral letters and lab results go to the corresponding veterinarians
Skills and Qualifications:
- 1-3 years’ experience in veterinary practice (or human medical practice) preferred - but not required. We are willing to train the right person!
- Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
- Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
- There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
- Able to triage to determine the difference between an emergency and a routine office visit
- Excellent communication skills with clients and team members
- Proficient time management, ability to problem solve, learn, and handle multiple tasks
- Enthusiastic team player with a patient, and positive professional attitude.
- Must be able to work seated for a majority of day
There are no benefits for this position
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Schedule:
- Monday to Friday
- Weekends as needed
Experience:
- veterinary reception: 1 year (Preferred)
Ability to Relocate:
- Newtown, CT 06470: Relocate before starting work (Required)
Work Location: Hybrid remote in Newtown, CT 06470