Position Overview
The Customs Clearance Coordinator is responsible for the accurate and timely submission of customs entries for clearance through Customs and Border Protection (CBP) and Partner Government Agencies (PGA). The person in this role serves as a knowledgeable customer advocate, is a brand ambassador for A & A, and is committed to timely processing, rating and release of all client shipments.
The ideal candidate, or candidates, will have previous experience working at a Customs Brokerage and working with various modes of transportation (air, ocean, highways, and rail) and is comfortable working independently to ensure shipments are handled in a timely manner. We are looking for driven individuals who are customer focused and have a desire to learn.
This is a remote position with working hours from 4 p.m. to 12:30 a.m. PST, Monday through Friday, working 40 hours a week, reporting directly to the US Manager of Operations and Compliance. There will be bonus compensation for working the evening shift, with occasional weekend On-Call Shifts of $500 per weekend.
About us:
A & A has been in business for nearly 45 years and we specialize in customs brokerage - but we are not your average broker. We are a values-based organization and a dedicated group of professionals who value teamwork, learning and development, and cutting-edge innovation—all while enjoying the journey! We take a great deal of pride in developing long-term relationships and in supporting our community and our environment.
Job Description
Major duties and responsibilities include, but are not limited to:
- Receive and review documentation to input and transmit data for CBP release of shipments
- Ensure regulatory requirements are met, and proper documentation exists for all shipments (correct value for duty is reported and tariff treatment is handled correctly)
- Ensuring that all entries are released, classified and billed accurately
- Identify and resolve issues that could potentially result in delayed shipments
- Adhere to A & A’s operating standard procedures (SOP’s) & service standards to ensure the entry is completed timely and accurately
- Reviewing SOP’s that have become outdated and highlighting necessary changes to be updated
- Handling general inquiries professionally (internally and externally) over the phone, or through email
- Be a team player to ensure day-to-day operation of Release Operations runs smoothly
- Other related duties as assigned
Qualifications
- Minimum one year of relevant experience working within the customs industry
- Preferred: Certified Customs Specialist (CCS) or similar trade & customs related designation an asset
- Strong customer service orientation
- Possesses the ability to simplify complex customs policies/procedures for customers
- Attention to detail, proven accuracy, and proven work ethic with the desire to do more than is expected
- Ability to handle large volumes of work and meet tight deadlines
- Strong written and oral communication skills, proven interpersonal skills, and follow-up skills are required
Why choose A&A?
Check out our exceptional Glassdoor reviews, the best in the industry, at . Certified as a Great Place to Work by our employees, we take pride in creating a positive and rewarding workplace.
Enjoy amazing benefits including our unique Honeymoon Hi-5 program, providing paid time off, Learning & Tuition reimbursement, and other exclusive programs. We invest in our employees' well-being and professional growth.
- Customs Certification Support:
We aspire to be the best, and that means hiring the best talent. Partner with us, and we will support you in obtaining Customs Certifications such as the CCS—with a generous $2,000 bonus upon completion.
We invite you to bring your skills to our company and see what A & A has to offer!
To learn more about us, visit:
#ServewithEthusiasm #MakeitHappen #PlayasaTeam #Learn&Grow
A & A Customs Broker is a fair and equitable company. We welcome and encourage applications from all candidates regardless of ethnicity, race, religious beliefs, disability, age, gender identity, or sexual orientation.
While we sincerely appreciate all applications, only those candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $20.00 - $27.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Overtime
- Weekends as needed
Travel requirement:
Work setting:
Experience:
- Customs Broker: 1 year (Required)
License/Certification:
- CCS or related license/certificate (Preferred)
Work Location: Remote