Job Title: Front Desk Associate
Department: Front Desk
Reports to: Manager of Operations
Location: Arlington
Employee Type: Full-Time
Summary: The Front Desk Associate provides Patient Care Excellence by supporting the day to day activities of our medical facility by performing the following duties.
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Schedules appointments and enters appointment date and time into computerized scheduler.
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Immediately greets and directs patients and visitors and answers telephone calls promptly and courteously.
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Registers patients by verifying that patient's record is up to date and accurate.
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Verifies patient insurance information and updates and maintains patient information in Electronic Medical Record.
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Coordinates referrals for patients through insurance and other physician offices.
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Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
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Collects co-payment and balances from patients and reconciles daily cash report.
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Receives medical records requests and disability forms.
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Records patient communications within the electronic medical record.
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High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
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Some computer experience
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Knowledge of third-party insurance
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Previous medical office experience
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Excellent verbal communication skills
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Prior customer service representative experience