Pacific Northwest Fertility & IVF Specialists is a state-of-the-art clinic offering a wide variety of treatments ranging from basic care to the most advanced fertility technologies. As we continue to grow, we are looking for an experienced Patient Care Coordinator ready to jump in on a fast-paced team at our Bellevue location.
Patient Care Coordinators are an integral part of our team when it comes to patient care. In this position, you will be the first point of contact for our patients both on the phone and when arriving at our offices, so you have a vital role in helping create a warm and welcoming environment. Your positive energy, can-do attitude, and near insatiable appetite for learning in this continually evolving field is exactly what we are looking for! Put our patients at ease with your compassion and professionalism as they make their journey, while behind the scenes your quick thinking and multitasking abilities keep things flowing smoothly and builds camaraderie with your teammates.
We are looking for someone with the ability to work full time, Thursday-Monday OR Friday-Tuesday, at our Bellevue location.
Shift hours: 6:30am-3:00pm
General Duties:
- Greet and register new patients; obtain patient demographic, financial, insurance, and clinical information; and enter data into the computer with great attention to detail
- Work closely with the Billing Team, including collecting co-pays
- Schedule and coordinate all patient appointments and procedures in eIVF Perform clerical duties, including chart preparation, scanning, and faxing
- Check in patients for appointments and procedures
- Act as liaison between physicians, clinical team, and other practices to coordinate information flow, including obtaining missing information to expedite patient visits
- Manage multiple phone lines; triage phone calls; perform new patient intake, follow-up, and reminder calls
- Assist fellow team members with communication issues such as setting up voicemail, headsets, and other equipment questions
Minimum Qualifications:
- College degree preferred, new college grads are welcome
- Ability to maintain confidentiality consistent with HIPAA regulations
- Demonstrated success in detail-intensive and tech savvy work
- Previous healthcare and medical terminology knowledge preferred
- General knowledge of insurance, including referrals and authorizations
- Experienced in EMR, Microsoft Word, Outlook and Excel; SharePoint and Medical Billing Software a plus
We offer a competitive salary and excellent benefits. If interested, please use the link to upload your resume and cover letter. You may also fax everything to 206-515-0013. We look forward to hearing from you.
PNWF is dedicated to creating an inclusive work environment for everyone. We embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee and patients bring to our workplace.
Job Type: Full-time
Pay: $24.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Commuter assistance
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid jury duty
- Paid time off
- Parental leave
- Retirement plan
- Tuition reimbursement
- Vision insurance
Healthcare setting:
Medical specialties:
- Reproductive Endocrinology & Infertility
Schedule:
- 5x8
- 8 hour shift
- Day shift
- Every weekend
- Holidays
Education:
Experience:
- customer service: 2 years (Preferred)
Ability to Relocate:
- Bellevue, WA 98004: Relocate before starting work (Required)
Work Location: In person