We are searching for the next great individual to join our team as a Front Desk Agent. If you enjoy meeting new people and delivering on a promise of exceptional service to others, we would love to meet with you.
Our beautiful new hotel is situated in Mount Auburn - a short distance from many area attractions in downtown and uptown Cincinnati.
This position may require fluctuation between shifts (7am-3pm, 3pm-11pm, 11pm-7am). When communicating, please designate your shift preference and if you prefer full time or part time.
POSITION PROFILE:
Assures highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries and performing nightly audit.
ESSENTIAL JOB FUNCTION:
PRIMARY DUTIES AND ACCOUNTABILITIES
Room Assignments, Changes, and Issues
Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
- Efficiently handles all payments received whether they are cash, credit card, checks, or traveler's checks. Balances/verifies all monetary transactions in the appropriate accounts.
- Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
- Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance Issues.
Guest Service
- Offers guests assistance whenever possible.
- Responsible for resolving escalated customer relations issues.
- Answers inquiries pertaining to hotel policies and services.
- Must respond to and follow up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations.
- Responsible for positively representing and promoting the property.
- Ensures systems and procedures are in place and followed for guest safety and security.
Other Duties as Assigned
- Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.
- Properly compiles, completes, and distributes reports to all management and relevant staff.
Reports any maintenance, security, or safety issues to the appropriate staff.
Job Type: Full-time'
'
Work Remotely
Job Types: Full-time, Part-time
Pay: $19.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k) matching
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Morning shift
- Weekends as needed
Work setting:
Application Question(s):
- What are some of your strengths that make you the best fit for our team?
Experience:
- Hotel Front Desk: 2 years (Preferred)
Work Location: In person