Overview:
To build customer loyalty and provide personal customer interactions that build genuine relationships with customers and result in a brand-aligned experience.
Responsibilities:
- Provide polite, friendly greetings and interactions with all customers.
-
Prepare product for sale (icing, decorating, pricing, packaging and labeling).
-
Maintain product level, quality and freshness.
-
When requested perform bakery clerk functions.
-
Maintain sanitation standards in the cooler, freezer, prep area and sales area.
-
Properly cleans work area, couplers and decorating bags.
-
Maintain the organization of the freezer, including proper rotation of product according to variety.
-
Communicate customer requests to management.
-
Communicate temperature breakdowns to supervisor.
-
Keeps supply area neat, clean and tidy at all times.
-
Properly rotates icings (including how to read dates of icings) and scrapes down buckets.
-
Use cake manual as reference material.
-
Write on cakes.
-
Properly mix colors according to color chart.
-
Masters the use of the airbrush.
-
Use cake production sheet.
-
Achieve budgeted sales, shrink and profits for the cake section of the bakery.
-
Perform all other duties as assigned by management.
-
Performs Front Porch duties to ensure “customer arrival” standard is maintained.
-
Announce specials and sale info on the PA system.
-
Assist in product receiving and storage.
Qualifications:
- Friendly, outgoing personality.
-
Ability to work well with others.
-
Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
-
Ability to read and understand information and direction.
-
Effective communication, customer service and selling skills.
-
Must be at least 18 years old.
-
Ability to bend, kneel and stand for extended periods of time.
#LI-LW1