As a Customer Service Representative, you will be responsible for providing excellent customer service, resolving inquiries and ensuring customer satisfaction. Your ability to effectively communicate with customers, Rewrite products, and handle various customer interactions will be key to your success in this role. If you have a passion for delivering exceptional service and enjoy working in a fast paced environment, we would love to hear from you.
Please note that this position requires strong phone etiquette, as you will be interacting with customers primarily over the phone. Additionally, proficiency in data entry and the ability to analyze customer needs will be essential for maintaining accurate records and providing personalized support.
Duties
- Provide exceptional customer service to clients via phone and email.
- Answer customer inquiries and resolve issues in a timely and professional manner.
- Conduct outbound calls to follow up on customer inquiries or to provide or obtain additional information
- Rewrite policies
- Maintain accurate and detailed customer records through data entry
- Outbound calling 100+
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
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Required Knowledge and skills:
- Health insurance license(2-40 or 2-15)
- Previous experience in a customer service role
- Ability to handle difficult or irate customers with professionalism and empathy
- Familiarity with sales techniques and the ability to rewrite products.
- Proficient in using computer systems for data entry and customer record management
- Familiarity with TLDialer
- Familiarity with HeathSherpa
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Our work environment includes
-Modern office setting
-Safe work environment
- Relaxed atmosphere
-Growth Opportunities
-Snacks provided
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 50 per week
Benefits:
Experience level:
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
Weekly day range:
Work setting:
License/Certification:
- 2-40 or 2-15 License (Required)
Ability to Relocate:
- Fort Lauderdale, FL 33309: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Shift:
Weekly day range:
Work setting:
License/Certification:
- Do you have an active 2-15 or 2-40 Health Insurance License (Required)
Ability to Commute:
- Fort Lauderdale, FL 33309 (Required)
Work Location: In person