Responsibilities:
- Provide exceptional customer service to clients via phone, email, and chat
- Analyze customer inquiries and provide appropriate solutions or escalate to the appropriate department
- Handle outbound calls to follow up on customer inquiries or resolve issues
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records
- Assist with order processing and tracking
- Handle customer complaints and ensure timely resolution
- Provide product information and answer any questions customers may have
Skills:
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent verbal and written communication skills in English and Spanish
- Proficient in using phone systems and maintaining proper phone etiquette
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
- Sales experience is preferred but not required
This is an exciting opportunity for a motivated individual who enjoys providing excellent customer service. We offer competitive compensation, a supportive work environment, and opportunities for career growth. If you are a dedicated professional with strong communication skills, we would love to hear from you. Apply now!
Job Type: Full-time
Pay: $15.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person