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Patient Resource Representative I (Remote)
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2024-0630
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Clinic Network
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Clinic Patient Resource Center
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Days
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Full Time
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1
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40hrs; 8:30am-5:00pm
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Renton, WA
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Min $19.64- Max $33.99/hrly. DOE
Job Description:
Job Description
Patient Resource Center
The position description is a guide to the critical duties and essential functions of the job, not an all-inclusive list of responsibilities, qualifications, physical demands and work environment conditions. Position descriptions are reviewed and revised to meet the changing needs of the organization.
TITLE: Patient Resource Representative I
JOB OVERVIEW: The Patient Resource Representative I is responsible for inbound call handling for Primary and Specialty Clinics supported by the Patient Resource Center.
AREA OF ASSIGNMENT: Patient Resource Center
HOURS OF WORK: As assigned
RESPONSIBLE TO: Supervisor, Patient Resource Center
PREREQUISITES:
Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
QUALIFICATIONS:
UNIQUE PHYSICAL/MENTAL DEMANDS, ENVIRONMENT AND WORKING CONDITIONS:
See Generic Job Description for Administrative Partner.
PERFORMANCE RESPONSIBILITIES:
Coordinates resources when needed for patients, such as interpreter services, transportation or connecting with other resources needed for our patient to be successful in obtaining the care they need.
Created: 1/21
Grade: OPEIUH
FLSA: NE
CC: 8318
Job Qualifications:
PREREQUISITES:
Minimum of 2 years of experience in a call center, or 1 year in a physician's office; with experience using multi-line phone systems, Electronic Medical Record systems, and working with several software programs at the same time.
QUALIFICATIONS: