Sales Associate (part-time)
Who We Are
TOM BIHN is a baggage designer, manufacturer, and direct-to-consumer brand based in Seattle, WA. Founded in 1972, we make bags for everyday carry, work, travel, day hiking, and more. We focus on using the highest quality fabrics to make thoughtful, timeless designs.
We are seeking a part-time Retail Customer Service Associate to join the TOM BIHN team, in our newly acquired retail space at the Bellevue Square Mall. The ideal candidate will have excellent communication skills, a friendly and approachable demeanor, and a passion for providing exceptional customer service. In this role, you will assist customers with inquiries, provide product information, handle transactions, and maintain a clean and organized store environment. This position requires a flexible schedule, including evenings and weekends.
Responsibilities:
- Greet customers as they enter the store and assist them with their inquiries
- Provide product information, including features, benefits, and pricing
- Assist customers with finding the products they are looking for and offer recommendations as needed
- Process customer transactions accurately and efficiently using our POS system
- Maintain a clean and organized store environment, including stocking shelves and organizing merchandise displays
- Handle customer complaints and concerns with professionalism and empathy, escalating issues to management when necessary
- Work collaboratively with team members to achieve sales targets and provide a positive shopping experience for customers
- Handle incoming calls and emails as needed
- Adhere to company policies and procedures, including those related to safety and security
Qualifications:
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays as needed
Benefits:
- Competitive hourly pay ranges from $16.30 to $20.50
- Anticipate weekly work hours from 15 up to 30 hours during peak periods
- Employee discounts on merchandise
- Opportunities for advancement within the company
- Flexible scheduling options
To Apply:
TOM BIHN encourages candidates of all different backgrounds and identities to apply. We are always eager to further diversify our company, and we are committed to providing an inclusive environment of mutual respect where all can flourish.
Please submit your resume and a cover letter detailing your qualifications to KAT@TOMBIHH.COM. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Types: Part-time, Seasonal
Pay: $18.00 - $21.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Bellevue, WA 98004 (Required)
Ability to Relocate:
- Bellevue, WA 98004: Relocate before starting work (Required)
Work Location: In person