Jacksonville, FL 32257
Under the supervision of the Triage manager and the direction of the Triage supervisors this position is responsible for the patient and/or care giver needs via the telephone or virtual platform during days, evenings, weekends, and holidays. Schedules vary based on position.
This is not a remote position.
Primary Responsibilities:
This is not a remote position
Performs skilled nursing activities such as:
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Actively receive and process incoming calls for all lines of business.
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Incorporates nursing skills, communication skills, and emotional intelligence to effectively assess problems/needs.
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Completes telephonic or virtual assessment of patient for effective symptom management.
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Collaborate with patient, family/caregiver, and practitioner regarding goals of care and changes in treatment plan.
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Provide information and education regarding disease progression and anticipated needs at end of life.
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Provide instruction to the patient/care giver in accordance with the plan of care or changes in plan of care.
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Provides appropriate emotional support during all conversations with patients/caregivers.
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Conducts follow up and collaboration calls as needs arise or as requested by the team.
Required Licenses/Certifications:
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Must currently be registered in the State of Florida as a Registered Nurse.
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Current State of Florida drivers license with driving record acceptable to Community Hospice insurance carrier.
Qualifications:
Agency for Healthcare Administration (AHCA) Level II Background Screen
Education/Experience:
Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
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Possession of a degree from a diploma nursing program, 2 year Associate Degree, or Bachelor’s Degree in Nursing
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Minimum of two (2) years of experience in medical-surgical, oncology or home health setting.
Knowledge of:
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Principles and practices of nursing.
Skilled at:
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Multitasking
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Critical thinking
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Ability to work within framework of multi-disciplinary team.
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Communicating effectively
We are an equal opportunity employer.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, disability, pregnancy, genetic information, gender, sexual orientation, veteran status, or any other status protected under federal, state, or local law.