We are seeking a result-driven retail Sales Associate to take charge of all sales-related responsibilities, from lead generation to closing deals. As a Sales Associate, you will work closely with customers, understand their needs, provide product information, and recommend suitable solutions. Your role is pivotal in ensuring excellent customer service and achieving our sales targets.
The Firebird is a locally & family owned business. We are building a culture where people can thrive. Where every person can contribute to helping drive innovation and performance for our company and our clients. We work in a fast-paced, sometimes intense, environment that encourages - and allows - us to challenge ourselves and one another.
Responsibilities include:
- Provide excellent sales service: Go the extra mile to drive sales and ensure high levels of customer satisfaction.
- Welcome customers: Greet and assist customers as they enter the store, answering their queries.
- Consulting with homeowners and contractors on Fireplaces & Stoves - Irrigation & Landscaping - Outdoor Living.
- Process point-of-sale (POS) purchases: Efficiently handle transactions.
- With a strong customer centric mindset, effectively communicate via in-person, phone, and email.
- Stay knowledgeable: Keep up-to-date with product features.
- Cross-sell products: Recommend additional items to enhance customer experience.
- Suggest sales improvement strategies: Participate in planning marketing activities and store design changes.
- Handle merchandise returns: Assist customers with returns.
- Collaborate with co-workers: Work as a team to provide excellent customer service.
- Build trust relationships: Foster positive interactions with customers.
- Comply with inventory control procedures: Maintain accurate stock levels.
Must have, good attitude, excellent attendance and be reliable. We provide our customers with exceptional service and approach each project with a solution focused mind set.
Through on the job training, we will provide the opportunity to gain knowledge which will ensure your confidence representing The Firebird.
We have a 6-day work week, Monday through Saturday. The Customer Service Consultant will have a 5-day work week, working on average 40 hours per week. After the 60-day probationary period, we offer health, dental and vision insurance, retirement account, paid holidays, and paid time off (PTO). (Some benefits only available for full-time employees)
We have a fast-paced work environment requiring lengthy periods on your feet and ability to lift 20 lbs
Qualifications
- Customer service experience (REQUIRED)
- Bi-lingual (English/Spanish) (REQUIRED)
- Proven track record of understanding and effectively executing on the sales process
- Interpersonal skills – ability to be an effective partner and connect with colleagues and clients from all walks of life
- Strong presentation delivery skills
- Ability to explain complex concepts clearly and concisely
- Well organized and able to keep track of multiple projects simultaneously
- Education - Minimum High School or equivalent
- Valid Driver's License and ability to be insured.
Job details
Hourly: Based upon qualifications and experience
Job Type: Full-Time or Part-Time
Number of hires for this role: 1
About Us
Based in Santa Fe, NM, we are the largest fireplace, stove, irrigation, landscape supplies and outdoor living retailer in the Rocky Mountain Region and have been serving our customers for over 40 years. Our customers include new construction builders, remodeling contractors (both commercial and residential) and homeowners. The Firebird is a locally & family owned business. We are building a culture where people can thrive. Where every person can contribute to helping drive innovation and performance for our company and our clients. We work in a fast-paced, sometimes intense, environment that encourages - and allows - us to challenge ourselves and one another.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Ability to Relocate:
- Santa Fe, NM 87505: Relocate before starting work (Required)
Work Location: In person