New Agent Training is a multi-skilled training expert who supports multiple product launches and training new agents in-person and virtually. They are expected to maintain expert status in ACA lines of business. The role will participate in content development, training new and experienced staff regarding health insurance products and processes. The trainer must collaborate with internal subject matter experts to gather information for training content creation and maintenance.
Essential Duties and Responsibilities
· Serve as subject matter expert (SME) in the design and development of the learning content
· Facilitates classroom and online training to teach product knowledge, call handling skills, sales skills, compliance regulations, processes and procedures
· Assist with maintaining and updating all learning content materials, ensuring they meet state, federal, and organizational criteria
· Employs a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of the training program
· Produces professional presentations and training materials including facilitation guides, training aids, assessments, training activities, and role-play scenarios using MS Word, PowerPoint and other desktop publishing software
· Revises existing training materials and programs based on audit results, questionnaires, changing procedures, and feedback from internal/ external customers, subject matter experts, program sponsors, and trainers
· Provide gap training for existing agents
Education and Work Experience:
· Bachelor's degree in a related field or equivalent experience
· 4+ years of training and auditing experience, preferably in a managed care or healthcare environment
· Extensive knowledge of health insurance and/or health benefits is highly preferred
· Experience in instructional design, curriculum development and/or learning & development.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
Work setting:
Experience:
- ACA Sales Training: 2 years (Required)
Ability to Commute:
- Boca Raton, FL 33487 (Required)
Work Location: Hybrid remote in Boca Raton, FL 33487