Job Summary:
The Service Delivery Technician provides technical and facility support in an always-on data center environment. He/She interfaces with employees, vendors and customers at all levels. He/she will install cabling, IT gear, cabinets, cages, and other IT support infrastructure in a mission critical environment. He/she will perform requested installations and troubleshoot systems. He/she will participate with multiple IT teams on project work as requested, and work to support tenant installations and requests.
IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.
Key Responsibilities:
Provide remote hands support for any request requiring actions within the data center space to include but not limited to, server/network equipment racking, provisioning power for new rack installations, all data cabling and provide hands on support for problem resolution
Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using the building management system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment
Operate, monitor, maintain, and respond to abnormal conditions in facilities systems.
Install network structured cabling and other infrastructure components
Monitor and react to alert / alarm conditions generated from building management system
Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done
Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures
Functional Knowledge, Skills, and Competencies:
Perform server, network device, and storage array hardware troubleshooting.
Perform advanced structured cabling tasks including termination of fiber (fusion splice), twisted pair, and coaxial copper runs.
Installation and termination of all copper and fiber cross-connects to include gathering requirements, designing, labeling, testing and documentation
Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.
Identify, research and support process improvement actions related to data center services.
Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.
Rack/Stack/Configure hardware.
Business Expertise: A data center specialist must have a high level of competence working in a data center environment. They will be required to follow best practices defined for the production and backup data centers. They must use past experiences and draw upon organizations such as BICSI and AFCOM to insure best practices are being instituted and maintained in the data center environment
Physical Requirements: Walking, standing, sitting, lifting 50 lbs. bending, climbing
Able to sit and stand for long periods of time.
Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition.
Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition.
Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance.
#OPS
Job Types: Full-time
Salary: $26.95 per hour
Schedule:
Work Location: In person
Job Type: Full-time
Pay: $26.95 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
Ability to Relocate:
- Phoenix, AZ 85008: Relocate before starting work (Required)
Work Location: In person