JOB DESCRIPTION
JOB TITLE: Receptionist
IMMEDIATE SUPERVISOR: Site Director
JOB SUMMARY:
Under the supervision of the Site Director, the Receptionist is responsible for the facility’s front desk operations including: Greeting and registering patients and other visitors; answering the telephone; scheduling appointments; collecting and securing payments for services; and entering information into the electronic information system.
ESSENTIAL TASKS:
1. Courteously greets persons entering clinic, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions and provides information;
2. Answers telephone to schedule future appointments, provide information, or forward call;
3. Schedules patient visits;
4. Photocopy, scan and fax information and documents as needed or requested;
5. Obtains and assembles information as directed;
6. Ensures electronic patient electronic files contain current identifying and billing information;
7. Receives HCC mail and deliveries;
8. Inputs intake information into computer using appropriate software program;
9. Verifies benefit eligibility;
10. Collects and securely stores payments for HCC services;
11. Transmits information or documents to designate receiver using computer, mail, or facsimile;
12. Records, compiles, enters, and retrieves information from HCC’s electronic information system;
13. Collects and distributes messages for facility employees;
14. Performs record photocopying, printing, or scanning to and from the electronic information system;
15. Sends and receives information via facsimile;
16. Maintains appropriate interpersonal relationships with employees and patients;
17. Responds to patient and staff inquires and complaints;
18. Conducts work incompliance with office guidelines and polices;
19. Immediately reports any discovered or suspected fraud, waste, or abuse of health center funds to the Regional Director;
20. Immediately reports any discovered or suspected violations of HCC’s protected health information privacy or security policies and procedures to the Regional Director; and
21. Performs other job-related duties as assigned.
PHYSICAL ACTIVITIES AND REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS OF THE POSITION
1. The physical activity of this position includes:
1.1. Sitting: Remaining seated at a desk for sustained periods of time;
1.2. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work area to another;
1.3. Stooping: Bending body downward and forward by bending spine at the waist;
1.4. Kneeling: Bending legs at knee to come to a rest on knee or knees;
1.5. Crouching: Bending the body downward and forward by bending leg and spine;
1.6. Reaching: Extending hand(s) and arm(s) in any direction;
1.7. Fingering: Typing on a computer keyboard;
1.8. Grasping: Applying pressure to a computer mouse and telephone with the fingers, palm or whole hand;
1.9. Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers inputting data into a computer;
1.10. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly;
1.11. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
2. The physical requirements of this position include sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The position involves sitting most of the time. Walking and standing are required only occasionally.
3. Close visual acuity to perform activities such as: Entering data into a computer terminal; viewing a computer terminal; extensive reading.
4. Environmental conditions for this position include:
4.1. Inside environmental conditions: Protection from weather conditions and but possibly not from temperature changes.
4.2. Possible exposure to body fluids, infectious diseases, and hazardous chemicals.
4.3. Possible contact with people with impaired self-control related to psychiatric or intellectual disabilities and co-occurring substance abuse disorders.
MINIMUM QUALIFICATIONS AND EXPERIENCE REQUIREMENTS
1. High school diploma or GED;
2. Minimum two years administrative or supervisory experience in an office setting;
3. Demonstrated written and oral communication skills; and
4. Familiarity with Microsoft Office software (Word, Access, Excel, PowerPoint).
ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES
1. Knowledge of general office machines and telephone system;
2. Proficiency with Microsoft Office software;
3. Sensitivity to the needs of persons with disabilities;
4. Ability to be discrete when dealing with confidential information;
5. Ability to establish effective working relationships with a variety of people at all levels of the organization;
6. Ability to work with diverse individuals;
7. Ability to interact with patients, staff, and other stakeholders in a respectful, professional, cooperative, and tactful manner;
8. Ability to make reasonable and sound evaluative judgments;
9. Ability to supervise others;
10. Demonstrate sound problem-solving and decision-making ability; and
11. Skill in planning and organizing work, managing time and meeting commitments related to managing a medical setting administrative office.
Job Types: Part-time, Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Experience:
- Customer service: 1 year (Preferred)
Language:
Work Location: In person