JOB OVERVIEW
The Laundry Attendant would be responsible for maintaining hotel’s laundry chute. Sorts all linens in designated carts and prepare for pick up delivery by vendor. Cleans and organizes chute area, ensuring free of debris and/or garbage.
ESSENTIAL SKILLS
- Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.
- Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.
- Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
- Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.
- Ability to perform job functions with minimal supervision.
- Ability to work cohesively with co-workers as part of a team.
- Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.
- Ability to meet or exceed productivity and performance standards and complete tasks as assigned by manager.
- Ability to understand and carry out instructions in verbal, written or diagram form.
- Ability to understand Guests’ service needs.
- Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.
- Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.
JOB DUTIES
- Remove all soiled linen from laundry chutes
- Sort all linen by sheets and towels
- Scan linen utilizing handheld scanner
- Removes torn, ripped, stained or worn articles. Discard items and log them for inventory.
- Soaks contaminated articles to precondition articles for washing.
- Sweeps, mops and dusts laundry chute room. Stocks and organizes shelves.
- Cleans laundry chute regularly ensuring no garbage, debris or items not to be sent out with dirty laundry.
- Report any unsafe working conditions or repairs to chute as needed.
- Deliver clean linens in carts to guest floors.
- Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
- Be a team player and encourage the teamwork attitude among staff.
- Attends department and inter-departmental meetings.
- Notify management of any pertinent information related to shift activities.
- Be knowledgeable in all hotel emergency procedures.
- Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
- Ensures total guest satisfaction.
- Follow manager’s instructions and performs other duties as directed or assigned.
- Assist in safety and maintenance by reporting items in HotSos.
- Utilize Room Expediter (REX) system.
- Ability to operate to a residential washer and dryer. Responsible for cleaning all small towels and linen that is not sent to outside vendors.
PHYSICAL REQUIREMENTS
The frequency codes assigned in these job descriptions are:
Rarely less than 1%
Occasionally 1-33%
Frequently 34-65%
Constantly 66-100%
SITTING: Occasionally.
STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)
CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.
KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.
STOOPING (BENDING AT WAIST): Constantly. Lifting and completing tasks at different levels.
TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.
CLIMBING: Occasionally.
LEG/FOOT USE: Constantly.
REACHING (OVERHEAD/EXTENSION): Frequently. Lifting and completing tasks at different levels.
HANDLING/GRASPING: Constantly.
FINGERING/FEELING: Constantly.
PUSHING/PULLING: Frequently.
LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 25 pounds.
SPEECH REQUIREMENTS: Occasionally required to speak to others in person.
HEARING REQUIREMENTS: Occasionally required to listen to others in person.
VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.
COMPENSATION
Pay: $26.00 per hour
BENEFITS
Medical, dental and vision are offered through the CBA benefit plan.
The Hilton DC National Mall provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to alesia.green@hiltondcnationalmall.com or call 202-484-1000 to let us know the nature of your request.
Preferred
Preferred
-
Technical/other training or better
Preferred
-
Customer Service
-
Decision Making
-
Organized
-
Problem Solving
-
Teamwork
-
Time-Management
-
Critical Thinking
Preferred
-
Team Player: Works well as a member of a group
Preferred
-
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)