Bilingual: English and Spanish is a must.
Working schedule requires day shift from:
9:00 - 5:30pm EST
Rotate on Saturdays and holidays.
This position works 100% on site.
The CSR is a frontline employee who interacts with patients and physicians addressing their questions and concerns about their prescriptions and orders. They are the face of our company, and their interactions significantly impact patient and physician satisfaction and loyalty.
· Follow HIPAA compliance regulations
· Contact patients regarding their prescription medication to take payment, confirm shipping information, and/or to send secure pay link.
· Upwards of 100+ incoming and outgoing calls per day taking payments, answering questions, and helping patient in any way including, payments, calling doctors’ offices, transferring patients to pharmacy department, etc
· Complete daily call tasks
· Answer callers’ questions and resolving problems
· Provide minor technical support to patients
· Ability to manage multiple monitors, open tabs, and software programs simultaneously
· Ability to work with multiple communication platforms simultaneously such as digital chat, emails, and phones
· Route calls to other team members or take a message when necessary with attention to detail
· Consistently review and follow department SOP’s, escalating questions or concerns to the CSM in a timely manner
· Comply with company policies and procedures provided in company employee handbook
· Exceptional work attendance
· Communicate patient or doctor complaints to the CSM in a timely manner
· Assist in communicating and interacting with pharmacy and warehouse personnel
· Assist with other CS related tasks as delegated by CSM
- Other duties as assigned
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Work setting:
Application Question(s):
- Willing to work on rotative weekends and some Holidays?
Language:
Ability to Commute:
- Deerfield Beach, FL 33442 (Required)
Ability to Relocate:
- Deerfield Beach, FL 33442: Relocate before starting work (Required)
Work Location: In person