Benefits you will enjoy!
- Full-time
- Ability for remote work based on performance requirements.
- $15.75 starting wage with opportunity for development
- Paid weekly
- Career Development opportunities
- Benefit packages that fit your needs.
- Accrued vacation and personal/sick time off
- Pella’s 401(k) Savings Plan and Annual Incentive Plan (AIP) based team member performance.
- Employee product discount.
Do you want to be a part of a dynamic team? You aren’t afraid to deliver above and beyond, tailoring a custom experience for each person calling for help while being backed by a personal team of professionals who want to share in your successes. You are not just answering queries, you are enhancing the Pella brand with each interaction.
Is delivering exceptional customer service a strength of yours? Come be the heartbeat of the Pella customer experience. You are here because you choose to encapsulate these attributes for further success of the brand as well as the clients who work with us to make a difference!
Do you enjoy solving complex problems and providing continual learning for our customers. Instilling the knowledge that each customer needs to move forward successfully in their decision-making and problem-solving leads to efficiency and independence in the future.
Do you excel at making people feel comfortable and confident in your abilities? Taking the time to walk them through their issue can be a game-changer in someone’s day. You are the first responder regarding their inquiry and will turn a stressful situation into a positive outcome when they realize you have their issue under control and are here to help!
Step into the pivotal role of a Customer Experience Associate at Pella!
We are looking to hire talented customer care associates to work in our team-based Customer Experience area at Pella Corporation. As a customer care associate, you will be able to use your organization, problem solving, and multi-tasking skills while responding to customer needs either on the phone or through written communication. With your ability to listen attentively and desire to create a positive problem-solving experience, you are in a critical role to make a difference in our customer’s mind and to establish and solidify their confidence in Pella.
Why this job is for you!
- Fast-paced, Team Environment. You and your team are engaged in customer interactions your entire shift, solving problems, and answering inquiries about service and products for individuals from all backgrounds. You will be collaborating each day to solve issues and drive results for all customers.
- Shifts offered between 7AM – 5PM with a weekend and holiday rotation. Shift times will vary to ensure we meet customer needs.
- Career development. There will never be a dull moment when it comes to learning new processes and building your portfolio to be a driven and successful customer experience expert.
- Great benefits to fit your needs.
A day in the life of a Customer Experience Associate:
- Answering inquiries via phone 90-100% of your day; striving for first call resolution.
- Engage with customers via email, chat, and text providing a high level of proficiency.
- Obtaining working knowledge of all products and applicable procedures
- Communicating intelligently and accurately with consumers on technical issues
- Collaborate cross functionally with other functions of the organization.
- Delve into customer inquiries by analyzing information, exercising problem solving skills, and being equipped with a high degree of professionalism to ensure customer needs are met.
- Maintaining detailed and accurate record of all transactions
- Assisting with the training and mentoring of new personnel