Job Title: Customer Service Representative
Job Summary:
We are seeking a dynamic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction. If you have a passion for helping others and thrive in a fast-paced environment, we want to hear from you.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate information about products and services
- Assist customers with order placement, tracking, and returns
- Resolve customer complaints in a professional manner
- Upsell products and services to increase revenue
- Conduct outbound calling campaigns to engage with customers
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to improve service quality
Skills:
- Strong sales skills
- Excellent phone etiquette
- Multilingual abilities are a plus
- Experience with upselling techniques
- Effective communication skills
- Proficient in outbound calling practices
- Accurate data entry skills
- Ability to analyze customer needs and provide solutions
Join our team and enjoy competitive compensation and a supportive work environment. If you are a motivated individual with a passion for customer service, apply now!
Note: This is a paid position.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Referral program
Experience level:
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Ability to Commute:
- Jacksonville, FL 32216 (Required)
Work Location: In person