We are seeking a motivated and results-driven Customer Service Representative to join our team. The ideal candidate will have a strong sales background, excellent communication skills, and a customer-centric approach. You will be responsible for engaging with potential and existing customers to drive sales, providing outstanding customer service, and achieving sales targets.
Responsibilities
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Understand customer needs and recommend appropriate products/services.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Requirements
- Proven experience in a sales role, preferably in a customer-focused environment.
- Excellent verbal and written communication skills.
- Strong persuasion and negotiation skills.
- Ability to understand customer needs and offer suitable solutions.
- Strong organisational skills and attention to detail.
- Goal-oriented with a track record of meeting or exceeding sales targets.