Job Summary: Under the direction of the immediate area supervisor, conducts field service maintenance activities, including but not limited to preventative maintenance, troubleshooting advanced technical/mechanical problems on multiple lines of equipment (semi-conductor capital equipment), coordinating customer site specific activities, and managing FIT team members during site installations. Preferred candidates reside in Plymouth, MN.
Essential Duties and Responsibilities:
· Perform maintenance, installation and troubleshooting on Akrion products at customer locations.
· Provide technical support to company factory and sub-contractors during module and equipment assembly and start up.
· Provide technical support (phone / e-mail) and training to customers for troubleshooting and maintenance.
· Write technical literature regarding product enhancements and upgrades.
· Establish and maintain a high level of customer satisfaction.
· Provide after hour phone support when required and after hour on-site service support if necessary.
· Other duties as assigned.
Requirements:
· Completed technician or engineering education, preferably in Electrical Engineering and / or a minimum of 3 years Wet Cleaning or similar industry experience.
· Knowledge of the Semiconductor Industry, Silicon Wafer Fabrication, Environmental, Health and Safety, Flow Controls, Pneumatics, Chemistry, and basic Computer Programming.
· Able to function under a considerable amount of stress.
· Good communication skills (verbal and writing) to handle direct communication with company staff as well as customers.
· Familiar with MS Office, Windows Operating System and Internet e-mail
· Travel 80% of the time, up to 4 weeks at a time.
Preferred candidates reside in Chandler, AZ.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Application Question(s):
- What is your expected salary?
Education:
Experience:
- Electrical: 2 years (Preferred)
- Field service: 3 years (Preferred)
- Semiconductor: 3 years (Preferred)
Location:
Willingness to travel:
Work Location: Remote