Full-Time Salaried Position
About Specialist Direct
Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions which have been proven to save lives within the organ transplant segment.
http://specialistdirectinc.com
The Role – Client Support Representative
As a Client Support Representative at Specialist Direct, you play a vital role in connecting our cutting-edge healthcare technology solutions and specialists with the needs of our clients. You anticipate potential issues, understand the specific requirements of each client, and represent our dedication to excellent service.
Responsibilities
· Deliver industry-leading client service at every touchpoint.
· Acquire in-depth knowledge of Specialist Direct's telehealth portfolio and become the go-to expert for any related queries.
· Conduct remote training and troubleshooting with users, ensuring that users navigate our technology with ease and confidence.
· Availability for the 1PM – 10PM PT shift during four weekdays and one weekend day. Availability to work in hybrid format; 3 x per week from office and 2 x per week from home.
· Required 2-3 week paid training at the El Segundo, CA headquarter office.
Required Skills
· Strong verbal and written communication skills.
· 3+ years in client support role, especially where technology is central to the service.
· Genuine passion for engagement with others, whether it's with clients or colleagues.
· A client-first approach, emphasizing proactive problem-solving and relationship building.
· Capacity to handle time sensitive situations and make decisions that prioritize client needs.
· High comfort level with technology and rapid adaptability to new software and tools.
Preferred Skills
· Bachelor's degree is preferred.
· Experience with healthcare-related technology or environments.
· A knack for identifying and communicating potential improvements to our support and tech processes.
Benefits & Perks
· Competitive compensation package, including salary and benefits; 401k plan, health and dental insurance, and bonus potential.
· Substantial opportunities for professional growth and advancement.
· Remote position.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Paid training
Compensation package:
Schedule:
Application Question(s):
- Are you able to work the 1PM - 10PM PT shift during four weekdays and one weekend day? This is a remote-hybrid role.
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 3 years (Required)
Location:
- Los Angeles, CA (Required)
Work Location: Remote