**Overview:**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our Dry Clean pick up station. As a Customer Service Representative, you will be responsible for providing exceptional customer service. This is an exciting opportunity to work in an environment where you will have the chance to make a positive impact on our customers' experiences.
**Duties:**
- Provide top-notch customer service by greeting and welcoming the customers.
- Check in and check out customer garments through our POS systems.
- Tagging, spotting, assembling and organizing the garments as required.
- Utilize sales skills to operate POS systems to enter all the garments precisely.
- Make outbound calls to customers for pick ups or follow up calls.
- Enter customer data accurately and efficiently into our POS.
- Handle customer complaints and concerns in a professional and empathetic manner.
- Collaborate with other teams to resolve complex customer issues.
- Maintain a thorough understanding of our services to provide accurate information to customers.
- Demonstrate excellent phone etiquette, ensuring that all calls are handled in a friendly and courteous manner.
- Meet and exceed customer satisfaction targets.
**Requirements:**
- Proficiency in English, with the ability to speak and write.
- Prior customer service experience is must, preferably in a Dry Cleaners.
- Strong analytical skills to understand customer needs and provide personalized solutions.
- Excellent communication and phone etiquette skills.
- Ability to work in a fast-paced environment and adapt to changing priorities as required.
- Basic data entry skills.
- A strong desire to provide exceptional customer service and contribute to our team's success.
- A high school diploma or equivalent required, with a bachelor's degree preferred.
**Hours**
Monday - Friday : 1:00pm - 6:00 pm
Saturday : 9:00am - 4:00 pm
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: 25 – 35 per week
Benefits:
Experience level:
Shift:
Work setting:
Ability to Commute:
- Keller, TX 76248 (Required)
Ability to Relocate:
- Keller, TX 76248: Relocate before starting work (Required)
Work Location: In person