Job description
At Inspection Depot, we pride ourselves on being a one stop shop for homeowners! For over 29 years, we provide inspection services along with pest control services all throughout Florida. We are looking for a team player to join our team.
The Client Support Specialist plays an important role in our company and acts as the first point of contact for all inbound and outbound calls. We are seeking an experienced Client Support Specialist to accept inbound calls from new and existing clients, take inspection orders, upsell additional services, and schedule with the appropriate inspectors to meet customer needs.
Duties and Responsibilities:
Here is an overview summary of the duties and responsibilities.
- The Client Support Specialist will represent Inspection Depot and Termite Depot to maintain customer satisfaction and gain new customer accounts.
- Accurately maintains customer data, vendor documentation, transactions, and information through accurate data entry and confidentiality.
- Be calm, clear, and thorough while talking to customers and continuously work toward solutions.
- Upsell customers on a variety of inspection services such as wind mitigation inspections, 4-point inspections, and pest control services.
- Support other departments as needed.
Knowledge, Skills and Abilities:
- Knowledge of Microsoft Office and Windows-based applications.
- Have strong organizational skills as well as being detail oriented.
- Able to work well in a team-oriented environment.
- Must have professional telephone etiquette.
- Must be resourceful and have excellent problem-solving skills.
- Ability to effectively present information and respond to questions from employees, managers, customers, and the public.
- Has a positive, personable attitude.
- Bilingual is a plus but not required.
Education and Experience Required:
- Two or more years in customer service industry required.
- Prior sales experience is a plus but not necessary.
We are a Drug-Free Workplace. Candidates must be able to pass a pre-employment drug screen and a criminal background check.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person