Front Desk Specialist Overview:
Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, assisting patients with scheduling appointments; collecting paperwork & payments.
Front Desk Specialist Responsibilities and Duties:
- Welcomes patients and visitors.
- Keeps patient appointments on schedule by notifying provider of patient's arrival.
- Reminds provider / team of service delays.
- Maintains the reception area.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Ensures patients fill out any insurance required form at time of check in.
- Collects payment from patients.
- Answers In-coming calls.
- Schedules appointments.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
EDUCATION:
Must have a High School Diploma or equivalency.
EXPERIENCE:
Must have at least one (1) year patient scheduling, administrative support, or related experience in a medical office.
LICENSES/CERTIFICATIONS:
N/A
SKILLS:
Must have the following skills and/or abilities:
- Basic understanding of medical office practice procedures to include HIPAA/OSHA compliance.
- Understanding of health plan benefits (deductibles, copays, coinsurance) and eligibility verification.
- Excellent customer services skills to interact with patients in a positive, cooperative, and courteous manner.
- Strong attention to details and ability to detect discrepancies within patient records, charge tickets, or other correspondence.
- Strong computer and keyboard skills which includes MS Word and Excel, ten-key number pad or calculator by touch.
- Working knowledge of operation and maintenance of credit and collection equipment.
- Excellent interpersonal and communication skills (both written and oral) when working with patients or co-workers.
PHYSICAL ACTIVITIES:
- Constantly stands and sits within a given day while conducting work functions such as providing processing patient records, documenting, cleaning, and interacting with patients and coworkers.
- Constantly using of fingers and hands when typing, using a 10-key number pad, handling pens/pencils, forms/paper, telephone, tools, or other computer or office equipment.
- Frequently lifts, transfers, pushes, or pulls up to 15 lbs. of files, supply boxes, or other small office equipment.
- Hears average or normal conversations and receives ordinary information through verbal communications.
- Average, ordinary visual acuity necessary to utilize the computer or other office machinery, and to read or write instruction manuals or other documents.
- Frequently move about the office which may include climbing stairs, stopping, kneeling, and/or bending.
WORKING CONDITIONS:
Physical therapy office atmosphere located inside a building with no hazardous or significantly unpleasant conditions.
CONCEPTUAL/INTELLECTUAL ACTIVITIES AND OTHER REQUIREMENTS:
- Frequently convey detailed or important instructions or ideas accurately, clearly, and/or quickly.
- Understand, remember, follow, and exchange basic instructions, information, and guidelines.
- Project a courteous, professional and positive demeanor with co-workers.
- Dependable attendance and punctuality are necessary to perform the essential job duties.
- Ability to be professionally polite and helpful to a diverse clientele by presenting a pleasant, calm demeanor even in stressful situations.
- Ability to maintain self-discipline and focus on relevant matters in order to timely complete important tasks.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and respond clearly to coworkers and supervisors.