Company Description:
Established in 1985, Solo Printing is one of the nation’s largest commercial print and mail solutions provider. Solo’s purpose is to empower brands and bring an unparalleled experience to every business through world class print collateral. Still family-owned and operated, Solo has the infrastructure to promote success and growth, while maintaining a welcoming and friendly work environment.
Job Description:
We are seeking an experienced Account Service Representative to join our growing team. Our Account Service Reps are a critical asset to our production team and in maintaining customer daily relations. The ideal candidate must be a dynamic, high-performing team player with a positive attitude.
Job Responsibilities:
· Daily communication with customers, account executives, and production staff regarding status of projects, changes, timelines, and request any other additional information needed.
· Gather all necessary job requirements accurately from the customer before production.
· Ensure job instructions are entered in the various manufacturing systems and verify that the job is properly queued into the production schedule.
·Coordinate with vendors, production staff and customer to facilitate the proper production and delivery of product.
·Resolve any issues with customer’s job with the appropriate departments and recommend solutions for a high-quality production and ensure customer’s satisfaction.
· Tally the final production runs and work performed to assemble paperwork for billing purposes.
· Participate in daily production meetings and other business activities held to improve business performance.
· Maintains customer records by updating account information.
· Performs other job duties as assigned by the Account Services Manager and/or Sales personnel.
· Coordinate with production, warehouse, shipping department, or other common carrier personnel to expedite or track shipments for customers.
Skills and Qualifications:
- Excellent written and verbal communication skills
- Strong interpersonal and organizational skills
- 1-3 years of experience in Customer Service
- Experience using Microsoft Office suite of products
- Experience in commercial printing a plus
Pay
- Salary Range $45,000 - $55,000
- Medical, Vision & Dental insurance
- 401K Plan after 1 year of employment
- PTO & Holiday Pay
- Opportunity for Growth
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Travel requirement:
Experience:
- Customer service: 3 years (Required)
Ability to Commute:
- Miami, FL 33166 (Preferred)
Work Location: In person