Reefer Truck Dispatcher – Work from Home
Overview:
We are a growing asset-based reefer company that believes in the small business giving great service. The dispatcher is a crucial role for delivering that service and treating our drivers and customers in a way we would want to be treated. Because of recent growth, we are looking for a 2nd dispatcher to join our small company. The position will work from home and report to the Senior Dispatcher who has been with us since day 1.
The goals for this positions is fairly straightforward in principle, but can be challenging in practice. Keep our drivers moving so they can support their families, achieve 99%+ on time at picks/drops for our customers, and have fun and laugh in what can be a difficult industry.
Position Responsibilities:
- Work together with Senior Dispatcher to assign loads to our drivers, decide which loads we will need to use our brokerage.
- Enter/Bill loads in our TMS system.
- Make Appointments with customers.
- Login to customer portals to update paperwork/load information.
- Monitor drivers ELD’s to make sure we aren’t making any commitments that can’t be met.
- Maintain positive relationships with our drivers.
- Book backhauls on load boards or with preferred brokers.
- Proactively reach out to customers to potentially grow our relationship and make sure we are meeting their expectations.
- Vet new carriers to haul our brokered loads – limit risk on double brokering/fraudulent carriers.
- Monitor maintenance/PM needs/DQF’s for our drivers.
- Become part of rotation for off hours on call. We don’t get a lot of calls but like to rotate.
Experience/Qualifications:
- 2+ years of dispatch experience (Reefer a big plus…)
- 1+ years’ experience booking carriers on brokered loads.
- Comfortable in an environment where change is inevitable and all we can do is roll with it and do our best to service customer.
Compensation:
Job Type: Full-time
Pay: From $45,000.00 per year
Experience:
- Dispatching: 1 year (Required)
Work Location: Remote