JOB TITLE: Starbucks Clerk
DEPARTMENT: Starbucks
PURPOSE:
Provides direct, prompt, efficient and friendly customer service.
WORKING RELATIONSHIPS:
Accountable and Reports to: Store Director, Asst. Store Director, Person-In-Charge, Chef’s Kitchen Manager
PRIMARY JOB FUNCTIONS:
- Provides prompt, efficient and friendly customer service by exhibiting caring concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate’s designated department or elsewhere in the store.
- Genuinely thanks each customer and invites them back.
- Assists customers by: (examples include) o escorting them to the products they’re looking for o securing products that are out of reach o loading or unloading heavy items o making note of and passing along customer suggestions or requests o performing other tasks in every way possible to enhance the shopping experience.
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Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Discovers and responds to customer needs.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Maintains a clean and organized workspace so that partners can locate resources and product as needed.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products.
- Maintains regular and punctual attendance.
SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)
- Updates price changes as needed in scales, on shelves and displays.
- Changes labels and reloads supplies in department.
- Assists in other areas of store as permitted by Collective Bargaining Agreement(s).
- Performs other job related duties and special projects as required.
SKILLS AND ABILITIES REQUIRED TO PERFORM JOB: (Physical demands outlined on attached PAR sheet)
- Must be able to solve arithmetic calculations involving fractions, decimals and percentages.
- Must have the ability to solve practical problems and deal with multiple variables as they are presented.
- Must be able to understand and follow written, verbal or demonstrated instructions; write indentifying information; request supplies orally or in writing.
- Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet, color vision, depth perception and field of vision.
- Must have the ability to handle refrigerated and frozen levels of temperature when retrieving product from cooler or freezer
- Must be able to participate in the preparation of salads, sandwiches, rotisserie chicken, fried chicken, fried fish, etc.
- Must be able to safely operate a slicer, rotisserie oven and fryer.
- Must be able to work shifts varying in length and times, including nights, weekends and holidays.
WORKING CONDITIONS:
The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler, -20 degrees Fahrenheit while handling products in the freezer and 400 degrees Fahrenheit while handling products in the rotisserie oven or fryer. There is significant responsibility to maintain customer service levels and handle multiple priorities. Has exposure to cleaning chemicals/solvents.
EQUIPMENT USED TO PERFORM JOB:
Box cutter, pallet jack, stock cart, fryer, rotisserie oven, soup warmer, knives, label maker, kitchen utensils, hot wrapping machine, scales, SPA gun, stocking rack, trash and cardboard compactor, telephone/intercom.
CONTACTS:
Has daily contact with co workers, suppliers/vendors and customers.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification; they are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person so classified.
Job Type: Part-time
Pay: $15.40 per hour
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Restaurant type:
- Quick service & fast food restaurant
Shift:
- Day shift
- Evening shift
- Night shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Experience:
- Basic math: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Chicago, IL 60661: Relocate before starting work (Required)
Work Location: In person