Position Summary:
Facilitate excellent patient care by supporting and collaborating with clinic team.
Essential Responsibilities:
- Perform administrative responsibilities, including, but not limited to, scheduling routine follow up- and treatment appointments, managing external referrals and consults, handing no-shows, answering phone calls, and rescheduling patients
- Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards
- Communicates with patients and visitors in a caring and respectful manner. Collaborates with other care team members and anticipates their needs to ensure coordinated patient care
- Utilizes and maintains patient electronic medical record
- Assists with ongoing quality improvement to provide efficient, cost-effective care
- Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role
- Contact insurance companies to obtain prior authorizations for patient procedures
- Other duties as assigned
Required Skills & Abilities:
- Effective communication skills and collaborative attitude
- Strong attention to detail
- Knowledge of medical terminology as it relates to scheduling study specific procedures such as CT/MRI/PET scans, biopsies, eye exams, etc .
Education & Experience:
- Required High School Diploma or equivalent
- Required to successfully complete orientation program
- Preferred one year experience in an outpatient physician practice or healthcare setting
- Oncology background a plus