InverterCool is seeking a dedicated and empathetic Customer Service Specialist to join our customer-centric team. As a Customer Service Specialist, you will be the frontline of our company, interacting with customers to provide exceptional service and support. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to resolve customer issues efficiently and effectively.
Responsibilities:
- Serve as the first point of contact for customers, addressing inquiries, resolving issues, and providing product/service information via phone, email, chat, or social media platforms.
- Manage a high volume of incoming customer requests and inquiries, ensuring timely and accurate responses.
- Build strong relationships with customers by actively listening to their concerns, empathizing with their situations, and providing personalized solutions.
- Identify and escalate complex issues to appropriate internal teams for resolution, ensuring a seamless customer experience.
- Process customer orders, returns, refunds, and exchanges according to company policies and procedures.
- Maintain accurate records of customer interactions, transactions, inquiries, and complaints in the CRM system.
- Collaborate with cross-functional teams, including Sales, Marketing, and Operations, to address customer needs and improve overall customer satisfaction.
- Stay informed about product updates, promotions, and company policies to effectively assist customers and provide accurate information.
- Proactively follow up with customers to ensure their issues are resolved satisfactorily and gather feedback to improve service quality.
- Continuously seek opportunities to enhance the customer experience and streamline processes to increase efficiency.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Proven experience in customer service or a related field, preferably in a fast-paced environment.
- Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
- Strong interpersonal skills and the ability to interact with customers from diverse backgrounds in a professional and courteous manner.
- Empathetic and patient demeanor with a genuine desire to help customers resolve their issues.
- Ability to multitask, prioritize tasks, and manage time effectively in a high-pressure environment.
- Proficiency in using CRM software, ticketing systems, and other customer service tools.
- Problem-solving skills with the ability to think critically and creatively to resolve customer issues.
- Attention to detail and accuracy in data entry and record-keeping.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.
- Positive attitude, team player mentality, and a commitment to delivering exceptional customer service.
Join our team and make a difference in the lives of our customers every day! If you're passionate about providing outstanding service and helping customers succeed, we want to hear from you. Apply now and become a valued member of InverterCool family!
Job Type: Full-time
Pay: $56,715.00 - $61,535.00 per year
Benefits:
- Flexible schedule
- On-the-job training
- Paid time off
- Professional development assistance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Doral, FL: Relocate before starting work (Required)
Work Location: In person